Associate Business Analyst, Patient Access
The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group.
The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty physician practice group.
The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with 375 physicians and 100 APP providers.
In 2018, the MFA bylaws were revised to allow The George Washington University to serve as the sole corporate member while the MFA retained independent 501c3 status.
The purpose of the change was to ensure alignment between the MFA and The George Washington University.
MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties.
As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing.
In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH), separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.
The GW MFA's leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia.
Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.
Position SummaryThe Associate Business Analyst will be responsible for creating and maintaining templates for providers and resources across scheduling Departments within the Medical Faculty Associates (MFA).
This requires coordinating template changes and working with executive leadership to ensure templates work with decision trees and auto-search functionality for scheduling best practices.
Works collaboratively with the manager, peers, and technical team to ensure requirements and Access Standards and Guidelines are met.
Manage and document schedule changes, and provide data reports, scheduled and on an ad-hoc basis to management regarding provider schedules, leave requests, and patient visits.
Essential Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Other duties may be assigned.
Requires Review and complete Patient Access Requests in Divurgent according to standard completion guidelines.
Test build prior to completing request.
Analyze requests and gather additional requirements when needed.
Understand decision trees and work with BA Intermediate and BA Senior to ensure templates work with decision trees when changes are made Work with IS&T Epic Teams to coordinate the build and implementation of new providers, removing providers, new scheduling department requests, inactivating scheduling departments, visit types, visit type modifiers, blocks, patient instructions, scheduling instructions, editing templates, scheduling features, and functionality.
Communicate request status changes to customers.
Work with the clinics and contact center to communicate the need to reschedule patients when necessary.
Participate in Access Optimization initiatives to optimize and improve decision trees and templates for best practice scheduling standards.
Review and complete Qgenda leave requests according to standard completion guidelines.
Build and maintain templates for all the providers that are handled by Patient Access Optimization Team.
(Must attend master scheduling course) Work with clinics to develop and maintain template requirements forms for providers/resources.
Provide reports to senior management regarding Divurgent requests and changes in provider sessions, leave requests, and changes.
Communicate template-build standards and guidelines to clinics as needed.
Collaborate template changes with Patient Access Contact Center as required when providers are leaving a clinic or MFA.
Assist with staff orientation regarding provider templates, specialty clinics, and other information related to scheduling and templates.
Assist with projects and data reporting related to templates.
Work collaboratively with department leadership to create templates that will work with decision trees and auto search.
Attend MFA training classes and Epic Training classes as required.
Other duties as assigned.
Minimum QualificationsEducation A high school diploma or an equivalent combination of training and experience.
Strong knowledge of medical terminology.
Experience Prior professional experience with clinical scheduling.
Proficiency in Microsoft Office applications, particularly Word and Excel.
Physical Requirements Sit, bend, twist, and reach forward for long periods of time in an office setting.
Must be able to occasionally lift or carry and frequently push or pull up to 20 lbs.
as part of the role Regularly exposed to healthcare settings that may require personal protective equipment.
Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.
Recommended Skills Clinical Works Computer Keyboards Decision Trees Editing Fine Motor Skills Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty physician practice group.
The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with 375 physicians and 100 APP providers.
In 2018, the MFA bylaws were revised to allow The George Washington University to serve as the sole corporate member while the MFA retained independent 501c3 status.
The purpose of the change was to ensure alignment between the MFA and The George Washington University.
MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties.
As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing.
In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH), separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.
The GW MFA's leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia.
Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.
Position SummaryThe Associate Business Analyst will be responsible for creating and maintaining templates for providers and resources across scheduling Departments within the Medical Faculty Associates (MFA).
This requires coordinating template changes and working with executive leadership to ensure templates work with decision trees and auto-search functionality for scheduling best practices.
Works collaboratively with the manager, peers, and technical team to ensure requirements and Access Standards and Guidelines are met.
Manage and document schedule changes, and provide data reports, scheduled and on an ad-hoc basis to management regarding provider schedules, leave requests, and patient visits.
Essential Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Other duties may be assigned.
Requires Review and complete Patient Access Requests in Divurgent according to standard completion guidelines.
Test build prior to completing request.
Analyze requests and gather additional requirements when needed.
Understand decision trees and work with BA Intermediate and BA Senior to ensure templates work with decision trees when changes are made Work with IS&T Epic Teams to coordinate the build and implementation of new providers, removing providers, new scheduling department requests, inactivating scheduling departments, visit types, visit type modifiers, blocks, patient instructions, scheduling instructions, editing templates, scheduling features, and functionality.
Communicate request status changes to customers.
Work with the clinics and contact center to communicate the need to reschedule patients when necessary.
Participate in Access Optimization initiatives to optimize and improve decision trees and templates for best practice scheduling standards.
Review and complete Qgenda leave requests according to standard completion guidelines.
Build and maintain templates for all the providers that are handled by Patient Access Optimization Team.
(Must attend master scheduling course) Work with clinics to develop and maintain template requirements forms for providers/resources.
Provide reports to senior management regarding Divurgent requests and changes in provider sessions, leave requests, and changes.
Communicate template-build standards and guidelines to clinics as needed.
Collaborate template changes with Patient Access Contact Center as required when providers are leaving a clinic or MFA.
Assist with staff orientation regarding provider templates, specialty clinics, and other information related to scheduling and templates.
Assist with projects and data reporting related to templates.
Work collaboratively with department leadership to create templates that will work with decision trees and auto search.
Attend MFA training classes and Epic Training classes as required.
Other duties as assigned.
Minimum QualificationsEducation A high school diploma or an equivalent combination of training and experience.
Strong knowledge of medical terminology.
Experience Prior professional experience with clinical scheduling.
Proficiency in Microsoft Office applications, particularly Word and Excel.
Physical Requirements Sit, bend, twist, and reach forward for long periods of time in an office setting.
Must be able to occasionally lift or carry and frequently push or pull up to 20 lbs.
as part of the role Regularly exposed to healthcare settings that may require personal protective equipment.
Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.
Recommended Skills Clinical Works Computer Keyboards Decision Trees Editing Fine Motor Skills Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
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