Supply Chain Ops Specialist, Process Operational Excellence Team (POET)
This role is open for Arlington, VA and Seattle, WA.
Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries.
AWS Infrastructure Supply Chain & Procurement (ISCaP) organization works to deliver cutting-edge solutions to source, build and maintain our socially responsible data center supply chains.
We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS.
Come join our team and be a part of history as we deliver results for the largest cloud services company.
The ISCaP team is looking for an exceptional Program Manger to help us build on this mission as the volume of products, services, and locations continues to grow.
The ideal candidate is one who thrives in ambiguity, is very customer obsessed, focused on operational excellence and is willing to take high degree of ownership for their program vision and execution of ideas.
The ability to effectively communicate at all levels of the organization, make data driven decisions, and apply good judgement to manage escalations, competing priorities, and deliverables is essential to this role.
Successful candidates will be able to balance think big with realities of delivering on customer promises today.
They will also have excellent analytical and creative thinking skills, and the ability to break down complex problems with no clear answers (and at times, conflicting data) into simple, innovative solutions and/or clear, measurable implementation plans.
Do you enjoy solving very complex problems while seeking to invent and simplify? Are you excited by large complex supply chain? Do you enjoy leveraging your creativity to solve real world analytical and capacity delivery problems? Come work with smart people and make major contributions towards enhancing our infrastructure for millions of customers world-wide.
Why you will enjoy it:
In this highly visible and critical role, you will be the voice of the customer in developing operational excellence plans and work extensively with AWS teams including operations, engineering, product management, and finance to help grow the business.
You will use your operational and analytical skills to set a vision for the future, translate this vision into reality, and innovate on behalf of our customers.
You will have ownership, not just responsibility.
In addition, you will be part of a growing, fast paced, and fun team.
Key job responsibilitiesThis role interfaces directly with internal customers to resolve their supply chain issues and manage escalations.
This role also continuously looks for common defects in the process that can feed into our operational excellence team.
Key responsibilities include:
- Management and resolution of tactical order issues of all severity levels- Communication and status updates to stakeholders regarding their issues- Updates to management regarding escalated issues- Direct management of cluster capacity delivery for assigned clustersA day in the lifeOn a daily basis, this role addresses incoming tactical issues and works on problems affecting delivery performance in their assigned clusters.
This involves review and management of their tactical ticket queue and monitoring of key performance indicators within their clusters.
This role works cross functionally with internal servers, manufacturing, transportation and installation.
They act as a single point of contact into order execution within their assigned scope.
About the teamThe POET team is a highly skilled group of problem solvers and project managers.
Many of the issues experienced on a daily basis require deep diving the cross-function process and data to come up with solutions.
We pride ourselves on meeting and exceeding our internal customer requests whenever possible and drive every demand through a best efforts approach.
Our larger POET organization includes Operational Excellence, which are LEAN Six Sigma practitioners that are also highly knowledgeable about the tactical process and the supply chain in general.
This team looks at the tactical issues and works across the organization to resolve the root causes of them.
Finally, the Business Intelligence Engineering (BIE) Team that sits within POET utilizes the data collected from our supply chain to supply key insights fueling process improvement and other operational excellence activities.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries.
AWS Infrastructure Supply Chain & Procurement (ISCaP) organization works to deliver cutting-edge solutions to source, build and maintain our socially responsible data center supply chains.
We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS.
Come join our team and be a part of history as we deliver results for the largest cloud services company.
The ISCaP team is looking for an exceptional Program Manger to help us build on this mission as the volume of products, services, and locations continues to grow.
The ideal candidate is one who thrives in ambiguity, is very customer obsessed, focused on operational excellence and is willing to take high degree of ownership for their program vision and execution of ideas.
The ability to effectively communicate at all levels of the organization, make data driven decisions, and apply good judgement to manage escalations, competing priorities, and deliverables is essential to this role.
Successful candidates will be able to balance think big with realities of delivering on customer promises today.
They will also have excellent analytical and creative thinking skills, and the ability to break down complex problems with no clear answers (and at times, conflicting data) into simple, innovative solutions and/or clear, measurable implementation plans.
Do you enjoy solving very complex problems while seeking to invent and simplify? Are you excited by large complex supply chain? Do you enjoy leveraging your creativity to solve real world analytical and capacity delivery problems? Come work with smart people and make major contributions towards enhancing our infrastructure for millions of customers world-wide.
Why you will enjoy it:
In this highly visible and critical role, you will be the voice of the customer in developing operational excellence plans and work extensively with AWS teams including operations, engineering, product management, and finance to help grow the business.
You will use your operational and analytical skills to set a vision for the future, translate this vision into reality, and innovate on behalf of our customers.
You will have ownership, not just responsibility.
In addition, you will be part of a growing, fast paced, and fun team.
Key job responsibilitiesThis role interfaces directly with internal customers to resolve their supply chain issues and manage escalations.
This role also continuously looks for common defects in the process that can feed into our operational excellence team.
Key responsibilities include:
- Management and resolution of tactical order issues of all severity levels- Communication and status updates to stakeholders regarding their issues- Updates to management regarding escalated issues- Direct management of cluster capacity delivery for assigned clustersA day in the lifeOn a daily basis, this role addresses incoming tactical issues and works on problems affecting delivery performance in their assigned clusters.
This involves review and management of their tactical ticket queue and monitoring of key performance indicators within their clusters.
This role works cross functionally with internal servers, manufacturing, transportation and installation.
They act as a single point of contact into order execution within their assigned scope.
About the teamThe POET team is a highly skilled group of problem solvers and project managers.
Many of the issues experienced on a daily basis require deep diving the cross-function process and data to come up with solutions.
We pride ourselves on meeting and exceeding our internal customer requests whenever possible and drive every demand through a best efforts approach.
Our larger POET organization includes Operational Excellence, which are LEAN Six Sigma practitioners that are also highly knowledgeable about the tactical process and the supply chain in general.
This team looks at the tactical issues and works across the organization to resolve the root causes of them.
Finally, the Business Intelligence Engineering (BIE) Team that sits within POET utilizes the data collected from our supply chain to supply key insights fueling process improvement and other operational excellence activities.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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