AV Technician I
Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?Supporting IT equipment in large corporate environment for top executives in the companyProvide onsite coverage and support at designated locations during core business hours by site.
Dedicated A/V support with other deskside responsibilitiesInstallation of software applications Troubleshooting and resolving software issues at the level defined Complete proactive health checks to verify equipment, assure communication devices in proper working order, confirm last service dates, etc.
Complete proactive repairs as needed, typically categorized by health checksComplete passive repairs as needed, diagnosing, troubleshooting, and resolving end-user issues and where appropriate, routing problems using defined escalation procedures.
Provide smart hands support to groups responsible for the AV Strategy and Network servicesCollaborate with onsite monitoring/network team to diagnose and repair network issues with AV equipmentPre-Meeting support Active participation in broad impacting triage incidents, providing alerts and notifications using pre-defined templates and distribution lists as applicableTracking, monitoring and managing tickets to provide accuracy and adherence to service levels in client ticketing toolDesktop/laptop tech support (Mac and PC)Windows 7/10/11 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/ChangeMaintain system configurations and documentationBackup, restoration, and migration of user dataAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned RequirementsExperience supporting AV Conferencing Systems Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, Printers and PC hardware Experience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesDeskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasksAble to uphold a positive attitude at all times, even under stressful, fast paced conditionsHigh School Diploma (required) Desired CharacteristicsA
CertificationMicrosoft Certified Professional (MCP)ITIL Foundations What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making; AV Technician I Recommended Skills Apple Ios Communication Computer Architectures Curiosity Itil Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?Supporting IT equipment in large corporate environment for top executives in the companyProvide onsite coverage and support at designated locations during core business hours by site.
Dedicated A/V support with other deskside responsibilitiesInstallation of software applications Troubleshooting and resolving software issues at the level defined Complete proactive health checks to verify equipment, assure communication devices in proper working order, confirm last service dates, etc.
Complete proactive repairs as needed, typically categorized by health checksComplete passive repairs as needed, diagnosing, troubleshooting, and resolving end-user issues and where appropriate, routing problems using defined escalation procedures.
Provide smart hands support to groups responsible for the AV Strategy and Network servicesCollaborate with onsite monitoring/network team to diagnose and repair network issues with AV equipmentPre-Meeting support Active participation in broad impacting triage incidents, providing alerts and notifications using pre-defined templates and distribution lists as applicableTracking, monitoring and managing tickets to provide accuracy and adherence to service levels in client ticketing toolDesktop/laptop tech support (Mac and PC)Windows 7/10/11 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/ChangeMaintain system configurations and documentationBackup, restoration, and migration of user dataAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned RequirementsExperience supporting AV Conferencing Systems Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, Printers and PC hardware Experience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesDeskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasksAble to uphold a positive attitude at all times, even under stressful, fast paced conditionsHigh School Diploma (required) Desired CharacteristicsA
CertificationMicrosoft Certified Professional (MCP)ITIL Foundations What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making; AV Technician I Recommended Skills Apple Ios Communication Computer Architectures Curiosity Itil Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
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