Technical Program Manager, ADC Data Center Systems & Planning
We're seeking a Technical Program Manager (TPM) to support new programs standup, operational improvements, and customer engagement for AWS data centers end-of-life hardware programs.
This role is inherently cross-functional and requires the ability to think big and collaborate with others as you work closely with teams across data center operations, engineering, legal, compliance, and security.
We are looking for a customer obsessed critical thinker who thrives on solving challenges in partnership with teams across AWS.
You are comfortable with ambiguity and display high levels of bias for action and ownership.
Since our systems are foundational to the lifecycle management of hardware in AWS data centers, you will have the opportunity to learn about data center operations and supporting services.
As a TPM in AWS Infrastructure Operations, you will influence how the team operates and works with internal stakeholders, partners, and customers.
We establish enabling capabilities that span physical logistics, operating procedures, software tools, and best practice techniques for data center operations to safely and securely decommission parts.
You will work on a team to define, scope, and execute multiple simultaneous end-to-end programs based on data-driven analysis, collection of customer feedback and business/system requirements.
You can prioritize well, communicate clearly, and have a consistent track record of delivery.
You are proactive in removing roadblocks, and can handle multiple competing priorities in a fast-paced environment.
You will be a positive influencer across diverse teams, effective advocate for the Voice of the Customer, and help deeply technical teams deliver meaningful experiences while monitoring impact to the intended outcomes.
You are able to handle business escalations with a data-driven approach to build trust with our customers, engineers and senior leaders.
The right candidate will possess a strong program management background, will have demonstrated experience leading projects, will have experience leveraging Voice of Customers (VoC) mechanisms to drive changes on their behalf, and will have a well-rounded technical background.
You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities.
This means you are not only able to develop and drive program initiatives, but can also roll up your sleeves, dig in and get the job done.
As a TPM, you will anticipate bottlenecks, provide escalation to management, anticipate and make trade-offs, and balance the business needs versus technical constraints.
An ability to provide effective written and verbal communicate to customers, stakeholders, and executives is critical.
Successful candidates will be able to balance think big with realism, deliver achievable program plans while communicating to different stakeholder groups.
This position requires that the candidate selected be a US Citizen.
Here at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
Our employee-led affinity groups, reaching 40,000
member over 190 global chapters.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Key job responsibilitiesYou will have the opportunity to work cross-functionally to understand and dive deep into operational, compliance, voice of the customer requirements, including:
- Develop mechanisms through which the Voice of the Customer permeates our organization and informs roadmap planning and decisions.
- Develop new tools, methodologies, and/or standards for managing parts end-of-life decommissioning and disposal.
- Build strong relationships with internal stakeholders to understand priorities, advocate for the customer, and set cross-org roadmap priorities.
- Identify, assess, track and mitigate issues and customer frustration at multiple levels- Develop a deep understanding of our customers' interaction by gathering and analyzing structured and unstructured data, synthesizing and publishing findings and recommendations.
- Lead complex initiatives to benchmark and improve our services.
- Develop program scope, manage data collection and analysis, identify best practices, and present results to cross-functional partners, including senior leaders.
A day in the lifeWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home.
Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
About the teamOur team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded TPM and enable them to take on more complex tasks in the future.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA Herndon, VA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
This role is inherently cross-functional and requires the ability to think big and collaborate with others as you work closely with teams across data center operations, engineering, legal, compliance, and security.
We are looking for a customer obsessed critical thinker who thrives on solving challenges in partnership with teams across AWS.
You are comfortable with ambiguity and display high levels of bias for action and ownership.
Since our systems are foundational to the lifecycle management of hardware in AWS data centers, you will have the opportunity to learn about data center operations and supporting services.
As a TPM in AWS Infrastructure Operations, you will influence how the team operates and works with internal stakeholders, partners, and customers.
We establish enabling capabilities that span physical logistics, operating procedures, software tools, and best practice techniques for data center operations to safely and securely decommission parts.
You will work on a team to define, scope, and execute multiple simultaneous end-to-end programs based on data-driven analysis, collection of customer feedback and business/system requirements.
You can prioritize well, communicate clearly, and have a consistent track record of delivery.
You are proactive in removing roadblocks, and can handle multiple competing priorities in a fast-paced environment.
You will be a positive influencer across diverse teams, effective advocate for the Voice of the Customer, and help deeply technical teams deliver meaningful experiences while monitoring impact to the intended outcomes.
You are able to handle business escalations with a data-driven approach to build trust with our customers, engineers and senior leaders.
The right candidate will possess a strong program management background, will have demonstrated experience leading projects, will have experience leveraging Voice of Customers (VoC) mechanisms to drive changes on their behalf, and will have a well-rounded technical background.
You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities.
This means you are not only able to develop and drive program initiatives, but can also roll up your sleeves, dig in and get the job done.
As a TPM, you will anticipate bottlenecks, provide escalation to management, anticipate and make trade-offs, and balance the business needs versus technical constraints.
An ability to provide effective written and verbal communicate to customers, stakeholders, and executives is critical.
Successful candidates will be able to balance think big with realism, deliver achievable program plans while communicating to different stakeholder groups.
This position requires that the candidate selected be a US Citizen.
Here at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
Our employee-led affinity groups, reaching 40,000
member over 190 global chapters.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Key job responsibilitiesYou will have the opportunity to work cross-functionally to understand and dive deep into operational, compliance, voice of the customer requirements, including:
- Develop mechanisms through which the Voice of the Customer permeates our organization and informs roadmap planning and decisions.
- Develop new tools, methodologies, and/or standards for managing parts end-of-life decommissioning and disposal.
- Build strong relationships with internal stakeholders to understand priorities, advocate for the customer, and set cross-org roadmap priorities.
- Identify, assess, track and mitigate issues and customer frustration at multiple levels- Develop a deep understanding of our customers' interaction by gathering and analyzing structured and unstructured data, synthesizing and publishing findings and recommendations.
- Lead complex initiatives to benchmark and improve our services.
- Develop program scope, manage data collection and analysis, identify best practices, and present results to cross-functional partners, including senior leaders.
A day in the lifeWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home.
Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
About the teamOur team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded TPM and enable them to take on more complex tasks in the future.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA Herndon, VA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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