Help Desk Specialist with Security Clearance
Help Desk Specialist Location:
Springfield, VA, 20598 Clearance:
TS/SCI
Job Description:
The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams.
Responsibilities:
Provide technical support and assistance to end-users via phone, email, or in-person.Troubleshoot and resolve technical problems related to software, hardware, and network issues.Document issues and resolutions in a help desk ticketing system.Escalate complex problems to higher-level support teams.Assist with the installation, configuration, and maintenance of hardware and software.Provide training and guidance to end-users on software and hardware usage.Perform other related duties as assigned. Requirements:
Bachelor's degree in Computer Science or related field3
years of experience in a help desk or technical support roleStrong knowledge of Windows operating systems, Microsoft Office Suite, and network protocolsExcellent communication and customer service skillsAbility to work independently and in a team environment.Strong problem-solving and analytical skillsAbility to prioritize and manage multiple tasks and projects.
Benefits:
401(k)Dental insuranceFlexible spending accountHealth insurance/Vision insuranceLife insurance Recommended Skills Analytical Communication Customer Service Help Desk Information Technology Maintenance Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3v0t469jx7w4ftjflg', 'ExternalApply-j3v0t469jx7w4ftjflg'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Springfield, VA, 20598 Clearance:
TS/SCI
Job Description:
The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams.
Responsibilities:
Provide technical support and assistance to end-users via phone, email, or in-person.Troubleshoot and resolve technical problems related to software, hardware, and network issues.Document issues and resolutions in a help desk ticketing system.Escalate complex problems to higher-level support teams.Assist with the installation, configuration, and maintenance of hardware and software.Provide training and guidance to end-users on software and hardware usage.Perform other related duties as assigned. Requirements:
Bachelor's degree in Computer Science or related field3
years of experience in a help desk or technical support roleStrong knowledge of Windows operating systems, Microsoft Office Suite, and network protocolsExcellent communication and customer service skillsAbility to work independently and in a team environment.Strong problem-solving and analytical skillsAbility to prioritize and manage multiple tasks and projects.
Benefits:
401(k)Dental insuranceFlexible spending accountHealth insurance/Vision insuranceLife insurance Recommended Skills Analytical Communication Customer Service Help Desk Information Technology Maintenance Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3v0t469jx7w4ftjflg', 'ExternalApply-j3v0t469jx7w4ftjflg'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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