Team Lead Help Desk Technician - CLEARED
Mindbank Consulting Group has an immediate need for an experienced, cleared Team Lead Help Desk Technician to support our Navy client in Arlington, Virginia . This position is 100% onsite . In this role, you will support a very visible client and contract - ability to support and work with VIPs is a must - as well as lead/mentor your team and provide support to your immediate managers. Candidates must have an active Secret (or higher) clearance as well as an unexpired Security
certificate . Salary is up to $92,000 and is based on each candidate s skills and experiences.
- NO staffing agencies/bench sales - no exceptions . Do not add me to your lists; do not call.
- Please note this is a Team Lead opportunity, not a management position. You ll mentor and lead your team, and you ll be working right alongside them, providing superior customer service to our client and Navy end-client.
Team Lead Help Desk Technician Responsibilities :
Have you performed this type of work before?
- Lead and work with a help desk team of 7 10 technicians; ensure the team remains on tasks.
- Coordinate with Federal Government manager on what the team is working on, prioritizing workloads.
- Assist with help desk duties to include installation and administration of computer hardware, software, and networks.
- Perform in-depth analysis, diagnosis, and resolution of desktop and workstations.
- Serve as the point of contact for escalated troubleshooting of PC Hardware and Software, desktops, workstations, printer problems and network applications.
- Provide mobile device and wireless support; coordinates requirements for wireless assets as requested.
- Plan installations, transitions and cutovers of wireless devices and network components and capabilities.
- Install, test, and operate wireless and data communication network devices.
- Support Video Teleconference (VTC) and Wireless technician.
Team Lead Help Desk Technician Qualifications :
Do you meet these qualifications? Please read them carefully and make sure your resume reflects the relevant, required experience and skills. I can only consider candidates who meet these qualifications; other resumes will go on file for future opportunities.
- Active Secret clearance.
- Unexpired Security
Certification. - 6 years of professional experience in the Information Technology field with experience leading a team as a lead Technician.
- Experience in PC and mobile/wireless technologies including expert knowledge of PC operating systems, networking and mail standards.
- Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.
- Excellent coordination and leadership skills, able to prioritize in a very fast paced environment.
- Strong follow through skills, ability to think 2-3 steps ahead on the client s needs.
- Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus.
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