Mgr, US Immigration Services, Immigration Services
Job summaryAmazon is seeking a leader to oversee daily operations of complex immigration programs.
This high-judgment people leader role will be accountable for all aspects of the daily operations of multiple large-scale projects, including managing and developing a team of professionals, and managing processes and initiatives across all or part of the immigration program.
Reporting to the Operations Manager, Immigration Services, this role will drive delivery of all targeted business plan metrics across productivity, quality, cost, compliance and people.
The leader will create and build upon operational plans, drive a mindset and culture of continuous improvement, and sustain a culture of learning and development.
At an individual level this leader will contribute to critical initiatives, tackling complex problems that affect customers and work to resolve them with innovative solutions.
With Amazon's scale comes the need for a supply chain mindset to create mechanisms that inspect work across the program.
This leader will create quality and compliance audits; develop and inspect operational metrics; and overall ensure the program has the right processes and automation to allow it to scale as the volume grows.
Key job responsibilitieso Create and build upon operational plans, drive a mindset and culture of continuous improvemento Set strategy across work streams, including contact management strategy, content strategy, case filing strategies, service offerings, strategies to close compliance gapso Create tracking and compliance mechanisms and other dashboards that measure overall health of the programo Review and audit existing processes to ensure ongoing compliance and work with the process team to update processes when new policies or regulations are announcedo Continually identify areas of redundancy or non-value add to ensure process, procedure, and staffing optimizationo Develop and lead a team of high performing specialists and associateso Create, develop and maintain a pipeline of candidates for the team, internally or externally, to minimize lead time when hiringAbout the teamThe immigration team at Amazon is a group of project managers, analysts, and experienced immigration subject matter experts who act as strategic partners and consultants to business leaders and partner support teams.
The team centrally manages global immigration filings and the vendors that support Amazon, and delivers projects to improve cost, quality, policy, compliance, and experience for immigration services at Amazon.
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Estimated Salary: $20 to $28 per hour based on qualifications.
This high-judgment people leader role will be accountable for all aspects of the daily operations of multiple large-scale projects, including managing and developing a team of professionals, and managing processes and initiatives across all or part of the immigration program.
Reporting to the Operations Manager, Immigration Services, this role will drive delivery of all targeted business plan metrics across productivity, quality, cost, compliance and people.
The leader will create and build upon operational plans, drive a mindset and culture of continuous improvement, and sustain a culture of learning and development.
At an individual level this leader will contribute to critical initiatives, tackling complex problems that affect customers and work to resolve them with innovative solutions.
With Amazon's scale comes the need for a supply chain mindset to create mechanisms that inspect work across the program.
This leader will create quality and compliance audits; develop and inspect operational metrics; and overall ensure the program has the right processes and automation to allow it to scale as the volume grows.
Key job responsibilitieso Create and build upon operational plans, drive a mindset and culture of continuous improvemento Set strategy across work streams, including contact management strategy, content strategy, case filing strategies, service offerings, strategies to close compliance gapso Create tracking and compliance mechanisms and other dashboards that measure overall health of the programo Review and audit existing processes to ensure ongoing compliance and work with the process team to update processes when new policies or regulations are announcedo Continually identify areas of redundancy or non-value add to ensure process, procedure, and staffing optimizationo Develop and lead a team of high performing specialists and associateso Create, develop and maintain a pipeline of candidates for the team, internally or externally, to minimize lead time when hiringAbout the teamThe immigration team at Amazon is a group of project managers, analysts, and experienced immigration subject matter experts who act as strategic partners and consultants to business leaders and partner support teams.
The team centrally manages global immigration filings and the vendors that support Amazon, and delivers projects to improve cost, quality, policy, compliance, and experience for immigration services at Amazon.
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Estimated Salary: $20 to $28 per hour based on qualifications.
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