Customer Relations Specialist
Job DetailsDescription The Customer Relations Specialist is responsible for day-to-day tasks within the Customer Relationship Management (CRM) system, including accurate, timely updates and maintenance of customer information.
Additionally, this role is responsible for reviewing and assessing applicable financial, clinical, operational and evidence-based literature while appropriately processing value analysis committee (VAC) requests in the healthcare systems.
This full-time position is in the Kerecis Arlington, VA, office and reports directly to the Customer Relations Manager.
Essential Functions Efficiently establish and maintain customer information within the customer relationship management (CRM) system.
Enter data accurately into CRM with extremely high attention to detail.
Create new accounts into CRM.
Support our field sales team with clinical data and analytical insight, ensuring access to all healthcare facilities with thorough product submissions.
Utilize a variety of software systems and techniques both within and beyond the organization to secure customer success.
Provide vendor access information to facilities and sales representatives.
Assure alignment of salespeople to accounts with continuous operation through our rapid growth.
Maintain accurate and detailed information of Kerecis physicians.
Various tasks, projects and responsibilities as directed by the Customer Relations Manager.
Requirements Competencies Successful interdepartmental collaboration to maintain various channels as related to the customer Strong organizational and communication skills while maintaining quick turnaround time Critical thinking, time management and strong problem-solving skills Ability to successfully maintain accurate records of company information Exceptional attention to detail and thrive in a dynamic, fast-paced work environment Follow-through to completion of tasks Ability to troubleshoot, working independently, interdepartmentally and with external customers High level of professionalism Excellent customer service - both written and verbal Interpersonal relationship-building skills Proven ability to prioritize tasks effectively to meet deadlines while maintaining the highest standards of completeness and accuracy Adherence to company and industry regulations Microsoft Office Suite proficiency, ability to learn new programs quickly Experience Experience in Credentialing, Vendor Access, MedApproved and Greenlight preferred Experience with CRM applications and/or database systems This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
The Company may change duties, responsibilities, and activities at any time.
Kerecis is an equal opportunity employer.
Recommended Skills Attention To Detail Clinical Works Communication Credentialing Critical Thinking Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
Additionally, this role is responsible for reviewing and assessing applicable financial, clinical, operational and evidence-based literature while appropriately processing value analysis committee (VAC) requests in the healthcare systems.
This full-time position is in the Kerecis Arlington, VA, office and reports directly to the Customer Relations Manager.
Essential Functions Efficiently establish and maintain customer information within the customer relationship management (CRM) system.
Enter data accurately into CRM with extremely high attention to detail.
Create new accounts into CRM.
Support our field sales team with clinical data and analytical insight, ensuring access to all healthcare facilities with thorough product submissions.
Utilize a variety of software systems and techniques both within and beyond the organization to secure customer success.
Provide vendor access information to facilities and sales representatives.
Assure alignment of salespeople to accounts with continuous operation through our rapid growth.
Maintain accurate and detailed information of Kerecis physicians.
Various tasks, projects and responsibilities as directed by the Customer Relations Manager.
Requirements Competencies Successful interdepartmental collaboration to maintain various channels as related to the customer Strong organizational and communication skills while maintaining quick turnaround time Critical thinking, time management and strong problem-solving skills Ability to successfully maintain accurate records of company information Exceptional attention to detail and thrive in a dynamic, fast-paced work environment Follow-through to completion of tasks Ability to troubleshoot, working independently, interdepartmentally and with external customers High level of professionalism Excellent customer service - both written and verbal Interpersonal relationship-building skills Proven ability to prioritize tasks effectively to meet deadlines while maintaining the highest standards of completeness and accuracy Adherence to company and industry regulations Microsoft Office Suite proficiency, ability to learn new programs quickly Experience Experience in Credentialing, Vendor Access, MedApproved and Greenlight preferred Experience with CRM applications and/or database systems This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
The Company may change duties, responsibilities, and activities at any time.
Kerecis is an equal opportunity employer.
Recommended Skills Attention To Detail Clinical Works Communication Credentialing Critical Thinking Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
