EXECUTIVE SUPPORT SPECIALIST Customer Service & Call Center - Arlington, VA at Geebo

EXECUTIVE SUPPORT SPECIALIST

Summary Click on Learn more about this agency button below to view Eligibilities being considered and other IMPORTANT information.
The primary purpose of this position is to serve as the principal executive assistant in support of planning and execution of the daily operations of the Deputy Chief of Staff (DCS), Operations, Headquarters USAF, A3, including general analysis and staff advisory services.
Responsibilities Serve as the Executive Specialist to Senior Leadership on programs and initiatives.
Performs high-level managerial, integrating analytical and time-sensitive staff activities.
Updates DCS, Operations on events, including analysis of topics covered, potential problems and recommendations.
Plans, organizes and executes complex programs, meetings, and visits (e.
g.
, visits from senior government representatives, senior foreign government representatives, Combatant Commanders, MAJCOM Commanders, and Senior Joint Service Leaders).
Requirements Conditions of Employment Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Administrative and Management Positions.
SPECIALIZED
Experience:
Applicants must have at least one (1) year of specialized experience at the next lower grade GS-09, or equivalent in other pay systems.
Examples of specialized experience include:
(1) knowledge of the Air Staff functions, directorate goals, work processes, organizational structure, schedule and conduct projects, studies, evaluate and recommend ways to improve the effectiveness and efficiency of special projects, plans and operations; (2) extensive knowledge in executive administrative policies and procedures.
Knowledge of military command structure, missions, programs, and organizational relationships and program goals and objectives, the sequence and timing of key operational events and milestones and methods of evaluating planning actions as they relate to actual events; (3) knowledge of various office automation software processing procedures and function keys and the similarities and differences among software types to produce a wide range of documents, such as graphics or tables within text, to edit and reformat electronic drafts, and to update and revise existing databases or spreadsheets; (4) knowledge of and ability to interpret and explain applicable regulations, guidance, policies, and procedures concerning a wide variety of issues, initiatives, and topics that operationally support the mission of the organization; (5) knowledge of grammar, spelling, capitalization, punctuation, and commonly used specialized terminology to prepare material correctly.
.
OR EDUCATION:
Ph.
D.
or equivalent doctoral degree or 3 years of progressively higher level graduate education leading to a Ph.
D.
degree or LL.
M.
, if related.
OR COMBINATION OF EXPERIENCE AND EDUCATION:
A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.
NOTE:
You must submit a copy of transcripts FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS:
Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible.
One year at the GS-09 level is required to meet the time-in-grade requirements for the GS-11 level.
TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
1.
Knowledge of staff operations management concepts, principles, and methodologies.
2.
Knowledge of military command structure, missions, programs and organizational relationships, program goals and objectives, the sequence and timing of key operational events and milestones, and ability to plan and organize work.
3.
Knowledge of both civilian and military (foreign and domestic) protocol, etiquette manuals and guides, policies, regulations and procedures.
4.
Skill in basic analytical ability to discern short, medium and long-term effects of changes in staff operations practices, procedures and policies, and to effectively analyze the various components of staff operations as part of an integrated whole.
5.
Ability to negotiate complex issues and maintain good working relationships.
Utmost tact and diplomacy are required to meet all requirements and ensure all contacts are handled appropriately.
6.
Ability to communicate clearly and effectively, both orally and in writing.
PART-TIME OR UNPAID
Experience:
Credit will be given for appropriate unpaid and or part-time work.
You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
VOLUNTEER WORK
Experience:
Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.
e.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community; student and social).
Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Education IF USING EDUCATION TO QUALIFY:
If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application.
Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment.
An accrediting institution recognized by the U.
S.
Department of Education must accredit education.
Click here to check accreditation.
FOREIGN EDUCATION:
Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.
S.
education program.
It is your responsibility to provide such evidence when applying.
ADDITIONAL INFORMATION FOR ACTIVE DUTY SERVICES MEMBERS ACTIVE DUTY SERVICE MEMBERS:
The VOW Act requires federal agencies to treat an eligible active duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for civil service positions before the effective release or discharge date.
Appointment of military members before the release or discharge date is permissible if the member is on terminal leave.
At the time the active duty member applies for a civil position, he or she must submit a certification memo in lieu of a DD-Form 214, Certificate of Release or Discharge from Active Duty.
Active duty members applying for a civil service position without submitting a valid certification memo or DD-Form 214 with their application will render the member ineligible for the position.
The certification memo must originate from the member's military service branch on official letterhead and contain the following:
Name/Rank/Grade of Service Member Branch of Armed Forces Dates of Active Service (Start and End Date(s) Expected Date of Discharge/Release from Active Duty Terminal leave start date (if applicable) Expected character of service (honorable or general) and type of separation (i.
e.
separation or retirement) Must be certified within 120 days of anticipated discharge Signature by, or by direction of the adjutant, personnel office, unit commander, or higher headquarters commander.
Note:
The VOW Act provides tentative preference.
If appointed, a DD Form-214 must be submitted upon receipt Additional Information Interagency Career Transition Assistance Program (ICTAP):
For information on how to apply as an ICTAP eligible click here.
To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position.
You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location.
Employed Annuitants (Reemployed Annuitants):
Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants.
Click here for more information.
120-Day Register:
This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date.
Applicants may be referred for consideration as vacancies occur.
Military Spouse Preference (MSP) Eligible:
MSP applicants, if determined best qualified, must be selected at the full performance level and placed at the full performance level.
You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP.
Click here to obtain a copy of the Military Spouse PPP Self-Certification Checklist.
If you have questions regarding this announcement and have hearing or speech difficulties click here.
Tax Law Impact for PCS:
On 22-Dec-2017, Public Law 115-97 - the Tax Cuts and Jobs Act of 2017 suspended qualified moving expense deductions along with the exclusion for employer reimbursements and payments of moving expenses effective 01-Jan-2018 for tax years 2018 through 2025.
When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable.
Visit GSA Bulletin FTR 20-04 here for additional information.
Recommended Skills Accounting Administration Analytical Consulting Databases Diplomacy Estimated Salary: $20 to $28 per hour based on qualifications.

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