Compliance Analyst
Location:
US-VA-Arlington Job ID:
2023-2309 # of Openings:
1 Category:
Business Analysis About The Role:
It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions.
We are a leading travel intelligence company with the world's largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights.
By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives.
We think big, embrace challenges and explore new ideas to lead the way for the travel industry.
ARC is looking for a Compliance Analyst to join our team! As a Compliance Analyst, you will Govern the roles and responsibilities of ARC, and its' participating airlines, by monitoring, analyzing, and recognizing signs of compliance risk by accredited travel agencies as set out under the Agent Reporting Agreement (ARA) and Industry Agent Handbook (IAH).
What You'll Get to Do:
Review and ensure compliance of Accredited Agents within the guidelines set in the Airline Reporting Agreement and Industry Agent Handbook.
Effectively escalate areas of concern, findings of investigation in order to provide supporting documentation and data to further ARCs efforts in safeguarding the distribution chain.
Successfully identify any customer disputes or discrepancies taking needed actions to resolve the issue using excellent communication and customer interaction skills.
Work with agencies and internal clients to resolve reporting issues.
Collaboration with external Ticket Resolution Services (TRS) vendor is fundamental to ensure efficient handling of debit memo escalations.
Work within CRM and Salesforce tools and applicable systems at all times.
Provide successful resolution and recovery of the following ARA travel agency requirements:
dishonored bank draft recovery, IAR error resolution, non-reporter resolution and agency shortage resolution all within set KPIs.
Serves as back-up for other team members within the Revenue Integrity department.
You'll Bring These
Qualifications:
Associates degree preferred, equivalent experience will be considered 3-5 years' experience in an operational and process driven environment Proficiency in Microsoft Office Suite, Microsoft Dynamics 365 CRM & Salesforce.
Proficiency in financial acumen and negotiation skills Skilled in Microsoft Power BI, Tableau, SQL preferred.
What We Can Offer You:
Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented.
We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
ARC offers WorkFlex.
WorkFlex is ARC's new work model, allowing employees in eligible roles to work virtually without set days in the office.
ARC employees can work from the office, at home, or any combination of the two.
There will be times when it is important to gather in-person and WorkFlex employees will be expected to come into the office or another location, when needed.
We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.
EOE M/F/D/V Females and Minorities Encouraged to Apply PM21 PI227224460 Recommended Skills Commercial Awareness Microsoft Dynamics Microsoft Office Negotiation Power Bi Sql Databases Estimated Salary: $20 to $28 per hour based on qualifications.
US-VA-Arlington Job ID:
2023-2309 # of Openings:
1 Category:
Business Analysis About The Role:
It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions.
We are a leading travel intelligence company with the world's largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights.
By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives.
We think big, embrace challenges and explore new ideas to lead the way for the travel industry.
ARC is looking for a Compliance Analyst to join our team! As a Compliance Analyst, you will Govern the roles and responsibilities of ARC, and its' participating airlines, by monitoring, analyzing, and recognizing signs of compliance risk by accredited travel agencies as set out under the Agent Reporting Agreement (ARA) and Industry Agent Handbook (IAH).
What You'll Get to Do:
Review and ensure compliance of Accredited Agents within the guidelines set in the Airline Reporting Agreement and Industry Agent Handbook.
Effectively escalate areas of concern, findings of investigation in order to provide supporting documentation and data to further ARCs efforts in safeguarding the distribution chain.
Successfully identify any customer disputes or discrepancies taking needed actions to resolve the issue using excellent communication and customer interaction skills.
Work with agencies and internal clients to resolve reporting issues.
Collaboration with external Ticket Resolution Services (TRS) vendor is fundamental to ensure efficient handling of debit memo escalations.
Work within CRM and Salesforce tools and applicable systems at all times.
Provide successful resolution and recovery of the following ARA travel agency requirements:
dishonored bank draft recovery, IAR error resolution, non-reporter resolution and agency shortage resolution all within set KPIs.
Serves as back-up for other team members within the Revenue Integrity department.
You'll Bring These
Qualifications:
Associates degree preferred, equivalent experience will be considered 3-5 years' experience in an operational and process driven environment Proficiency in Microsoft Office Suite, Microsoft Dynamics 365 CRM & Salesforce.
Proficiency in financial acumen and negotiation skills Skilled in Microsoft Power BI, Tableau, SQL preferred.
What We Can Offer You:
Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented.
We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
ARC offers WorkFlex.
WorkFlex is ARC's new work model, allowing employees in eligible roles to work virtually without set days in the office.
ARC employees can work from the office, at home, or any combination of the two.
There will be times when it is important to gather in-person and WorkFlex employees will be expected to come into the office or another location, when needed.
We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.
EOE M/F/D/V Females and Minorities Encouraged to Apply PM21 PI227224460 Recommended Skills Commercial Awareness Microsoft Dynamics Microsoft Office Negotiation Power Bi Sql Databases Estimated Salary: $20 to $28 per hour based on qualifications.
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