Director, Development Information Systems
Why join our team?With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment.
Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave.
We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement.
Our team members are passionate about putting the mission first, and we have a lot of fun while doing it.
Working for the USO isn't just a job - it's a calling, and we believe in doing what you love and loving what you do.
Don't just take our word for it.
An independent external survey found that:
97% of employees enjoy their work90% are satisfied with their pay and benefits95% would recommend working here to friends and family95% would recommend our USO services to a friend.
The Director, Development Information Systems is charged with the oversight of gift and data management The position also manages USO gift and reporting infrastructure; oversees gift processing, data alignment, constituent tracking, and revenue reconciliation, and manages and provides leadership and mentoring to reports.
The Director will ensure systems and workflows are optimized to meet current and future needs, emphasizing efficiency, scalability, and data quality.
In addition, the Director will be charged with ensuring the database and reporting undergoes a deep analysis of Systems Integration, Data and Mapping Audit, Functional Usability audit, and Gap Analysis.
Principal Duties and Responsibilities ( Essential Duties)Gifts Administration, Data Quality, and SystemsDevelop, design, implement, and manage donor and gift data management processes and workflows to improve the efficiency and effectiveness of the USO's Fundraising Operations team.
Responsible for core gift, and biographic information including address, phone, email, other contact information, activities ; and in addition, will coordinate with Prospect Management to help maintain financial, donation, and prospect management information.
Lead the development and implementation of USO's gift policies & process, as well as identifies and champions technology solutions and/or process improvements to make existing systems more efficient and accurate.
Oversee fundraising systems management across the USO.
Partner with HQ and Regional VP(s) of Development to implement, refine, and ensure adherence to HQ approved donation platforms, policies, and procedures.
Partner with Development, Marketing, and Information Technology to define the vision and strategy for future technology investments related to fundraising databases, donation and payment platforms in alignment with the overall fundraising strategy.
Oversee Planned Giving Operations, Major Gifts Operations, Matching Gifts, Charitable Registrations, and Stock donations.
Serve as a knowledge partner on Direct Response operations.
Oversee the production of detailed and summary daily, weekly, monthly, and quarterly gift reports for fundraising staff, finance, and senior leadership team.
Manages information initiatives, including system integrations and data acquisition efforts that support the development and marketing business processes.
Develops and documents development data governance and data quality policies and objectives;Supports end-user functionality by analyzing, documenting, and improving business processes, and systems configurations.
Conducts semi-annual pledge review process and oversees the pledge reminder process to assure the collection of funds expected by the organization.
Verifies the accuracy of information communicated to donors and development staff, and proposes modifications to technical processes that support this service.
Oversee full scope of gift processing (internal team & vendors) to ensure that all gifts are accurately, captured, entered, and deposited within established timelines.
Oversee month- and year-end revenue reconciliation and variance analysis.
Oversee related reporting to internal management and/or external partners.
Partner with Finance to ensure that all gifts are properly recorded and that all adjustments are communicated to senior leadership team members.
Serve as a knowledge partner for Development Operations for Financial Audit.
Collaborate with Director(s) of Information Technology to maintain PCI compliance, ensure donation data is captured accurately from all sources, and serve as knowledge partner to onboarding vendors and centers.
Oversee the bilateral feed of data between the two databases.
Maintain overall databases integrity and quality, via routine data improvements, data auditing and source code management.
Manage the data functions to ensure parity between the Direct Marketing Database and the Raiser's Edge Database, serving as a knowledge partner for the data dictionary, solicit or constituent codes, or donor data.
Partner with Director of Prospect Management on Donor Services strategy and operations.
Serve as a knowledge partner for addressing gift related questions or corrections.
Partner with the DevOps team for field onboarding or gift process updates.
Collaborate with the Direct Response (DR) on updating data inputs for new campaigns, assist DR in providing data or processing instruction to caging vendor, such as survey or phone card bounce-backs.
Serve as data knowledge partner to the DR team and their strategy vendors.
Serve as a subject matter expert in issues related to federal and state regulatory compliance for charitable gifts, fundraising and registrationsLead, manage and mentor staff reports.
Other duties as assigned.
Job SpecificationsBachelor's Degree in Business Administration, Marketing or related field.
Master's Degree preferred.
10
years of progressively responsible work experience in fundraising systems and/or data management leadership roles in the nonprofit or higher education arena, including 5
years in a supervisory capacity.
Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
Demonstrated ability to lead high-performing teams.
Ability to achieve desired results while working collaboratively in a team environment.
Strong interpersonal and problem-solving skills.
Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.
Ability to handle confidential information with tact and poise.
Working knowledge of basic business and accounting functions including project management and budgeting.
Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
Proficiency using computers and electronics equipment.
Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and Raiser's Edge.
Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver's license.
Must be a strong advocate of the USO's mission.
DetailsThis is a remote position reporting to our Arlington, Va.
office.
Preference will be given to local candidates within commuting distance to the location.
USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements.
Employees may be required to be vaccinated or tested regularly per local requirements.
Resume and cover letter are required for full consideration.
Background check - education, criminal and driving required.
The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements.
Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
If that's not enough to convince you, here are some direct quotes from employees:
The organization truly cares about the people who work here.
I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position.
It is a fun place to work and my work/life balance is manageable.
The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe.
The benefits are great - PTO and 401k matching are top level.
There is great consideration given and extended in the following areas:
organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
Everyone is friendly and easy to talk to.
We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community.
I couldn't think of a better organization to work for.
The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of.
Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference.
This also makes the organization a place where people would want to work.
The mission and opportunities to make a Difference are amazing.
There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.
Apply today and be a force behind the forces Recommended Skills Accounting Adaptability Administration Business Administration Business Informatics Business Process Improvement Estimated Salary: $20 to $28 per hour based on qualifications.
Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave.
We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement.
Our team members are passionate about putting the mission first, and we have a lot of fun while doing it.
Working for the USO isn't just a job - it's a calling, and we believe in doing what you love and loving what you do.
Don't just take our word for it.
An independent external survey found that:
97% of employees enjoy their work90% are satisfied with their pay and benefits95% would recommend working here to friends and family95% would recommend our USO services to a friend.
The Director, Development Information Systems is charged with the oversight of gift and data management The position also manages USO gift and reporting infrastructure; oversees gift processing, data alignment, constituent tracking, and revenue reconciliation, and manages and provides leadership and mentoring to reports.
The Director will ensure systems and workflows are optimized to meet current and future needs, emphasizing efficiency, scalability, and data quality.
In addition, the Director will be charged with ensuring the database and reporting undergoes a deep analysis of Systems Integration, Data and Mapping Audit, Functional Usability audit, and Gap Analysis.
Principal Duties and Responsibilities ( Essential Duties)Gifts Administration, Data Quality, and SystemsDevelop, design, implement, and manage donor and gift data management processes and workflows to improve the efficiency and effectiveness of the USO's Fundraising Operations team.
Responsible for core gift, and biographic information including address, phone, email, other contact information, activities ; and in addition, will coordinate with Prospect Management to help maintain financial, donation, and prospect management information.
Lead the development and implementation of USO's gift policies & process, as well as identifies and champions technology solutions and/or process improvements to make existing systems more efficient and accurate.
Oversee fundraising systems management across the USO.
Partner with HQ and Regional VP(s) of Development to implement, refine, and ensure adherence to HQ approved donation platforms, policies, and procedures.
Partner with Development, Marketing, and Information Technology to define the vision and strategy for future technology investments related to fundraising databases, donation and payment platforms in alignment with the overall fundraising strategy.
Oversee Planned Giving Operations, Major Gifts Operations, Matching Gifts, Charitable Registrations, and Stock donations.
Serve as a knowledge partner on Direct Response operations.
Oversee the production of detailed and summary daily, weekly, monthly, and quarterly gift reports for fundraising staff, finance, and senior leadership team.
Manages information initiatives, including system integrations and data acquisition efforts that support the development and marketing business processes.
Develops and documents development data governance and data quality policies and objectives;Supports end-user functionality by analyzing, documenting, and improving business processes, and systems configurations.
Conducts semi-annual pledge review process and oversees the pledge reminder process to assure the collection of funds expected by the organization.
Verifies the accuracy of information communicated to donors and development staff, and proposes modifications to technical processes that support this service.
Oversee full scope of gift processing (internal team & vendors) to ensure that all gifts are accurately, captured, entered, and deposited within established timelines.
Oversee month- and year-end revenue reconciliation and variance analysis.
Oversee related reporting to internal management and/or external partners.
Partner with Finance to ensure that all gifts are properly recorded and that all adjustments are communicated to senior leadership team members.
Serve as a knowledge partner for Development Operations for Financial Audit.
Collaborate with Director(s) of Information Technology to maintain PCI compliance, ensure donation data is captured accurately from all sources, and serve as knowledge partner to onboarding vendors and centers.
Oversee the bilateral feed of data between the two databases.
Maintain overall databases integrity and quality, via routine data improvements, data auditing and source code management.
Manage the data functions to ensure parity between the Direct Marketing Database and the Raiser's Edge Database, serving as a knowledge partner for the data dictionary, solicit or constituent codes, or donor data.
Partner with Director of Prospect Management on Donor Services strategy and operations.
Serve as a knowledge partner for addressing gift related questions or corrections.
Partner with the DevOps team for field onboarding or gift process updates.
Collaborate with the Direct Response (DR) on updating data inputs for new campaigns, assist DR in providing data or processing instruction to caging vendor, such as survey or phone card bounce-backs.
Serve as data knowledge partner to the DR team and their strategy vendors.
Serve as a subject matter expert in issues related to federal and state regulatory compliance for charitable gifts, fundraising and registrationsLead, manage and mentor staff reports.
Other duties as assigned.
Job SpecificationsBachelor's Degree in Business Administration, Marketing or related field.
Master's Degree preferred.
10
years of progressively responsible work experience in fundraising systems and/or data management leadership roles in the nonprofit or higher education arena, including 5
years in a supervisory capacity.
Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
Demonstrated ability to lead high-performing teams.
Ability to achieve desired results while working collaboratively in a team environment.
Strong interpersonal and problem-solving skills.
Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.
Ability to handle confidential information with tact and poise.
Working knowledge of basic business and accounting functions including project management and budgeting.
Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
Proficiency using computers and electronics equipment.
Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and Raiser's Edge.
Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver's license.
Must be a strong advocate of the USO's mission.
DetailsThis is a remote position reporting to our Arlington, Va.
office.
Preference will be given to local candidates within commuting distance to the location.
USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements.
Employees may be required to be vaccinated or tested regularly per local requirements.
Resume and cover letter are required for full consideration.
Background check - education, criminal and driving required.
The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements.
Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
If that's not enough to convince you, here are some direct quotes from employees:
The organization truly cares about the people who work here.
I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position.
It is a fun place to work and my work/life balance is manageable.
The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe.
The benefits are great - PTO and 401k matching are top level.
There is great consideration given and extended in the following areas:
organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
Everyone is friendly and easy to talk to.
We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community.
I couldn't think of a better organization to work for.
The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of.
Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference.
This also makes the organization a place where people would want to work.
The mission and opportunities to make a Difference are amazing.
There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.
Apply today and be a force behind the forces Recommended Skills Accounting Adaptability Administration Business Administration Business Informatics Business Process Improvement Estimated Salary: $20 to $28 per hour based on qualifications.
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