TREASURER'S OFFICE - ENFORCEMENT CASHIER
3.
9 Arlington, VA Arlington, VA Full-time Full-time $50,814 - $77,563 a year $50,814 - $77,563 a year 1 day ago 1 day ago 1 day ago Position Information The Arlington County Treasurer's Office is seeking a full-time Enforcement Cashier to interact directly with the public, accepting payments on delinquent accounts, providing compassion in stressful situations, applying appropriate enforcement action when required, and ensuring a pleasant customer experience in an otherwise unpleasant situation, and to communicate with other County agencies.
This position reports directly to the Enforcement Supervisor in the Compliance Division and will share duties with another Enforcement Cashier operating the Compliance Cashier Window.
The Treasurer's Office serves an ethnically and culturally diverse population that includes many Spanish speaking clients, some of whom may have limited English language skills.
Shared duties include:
Operating a cashier window; Settling cash and balancing payments; Maintaining current knowledge of all tax types, agency debt, court debt, policy, procedure, and State code surrounding collection of debt; Meeting debtors and resolving issues; counseling when necessary and carrying out enforcement action; Utilizing various types of collection software, State databases, and parking ticket software; Distributing and responding to correspondence; Assisting Tax Relief recipients with the application process in-office and in-the-field; and Completing administrative duties and special projects as assigned.
The ideal candidate must be detail-oriented, organized and comfortable collecting on delinquent accounts, and have excellent oral and written communication skills, computer proficiency, basic math skills and problem-solving ability.
Additionally, this position requires a desire to serve the public, a positive approach and high aptitude for customer service, and the ability to remain professional and calm while multi-tasking in a high volume, fast-paced work environment.
Selection Criteria Minimum:
High school diploma or the equivalent, plus three years of cash handling, customer service and/or administrative support experience, preferably in programs similar to those in the Treasurer's Office.
Desirable:
Preference may be given to candidates with one or more of the following:
Experience using a wide-range of software programs, including Microsoft Office Suite or similar software; Experience working directly with the public, explaining policies, regulations and/or tax regulations to customers; and/or Proficiency in speaking, writing and understanding both English and Spanish.
Special Requirements A pre-hire background check will be made on all candidates who are selected for employment.
It may include checks of the following:
criminal record, driving record, education, professional licensure, and credit history.
You may be required to sign a release authorizing the County to obtain your background information.
Employee must complete a criminal background check.
Additional Information Work hours:
Monday through Friday, 8:
00 a.
m.
- 5:
00 p.
m.
This is not a remote opportunity.
Employees are expected to be in the office full-time.
The official title for this position is Treasury Program Specialist I.
Each section of the application must be completed.
A resume may be attached; however, it will not substitute for the completed application.
Completion of the Supplemental Questionnaire is a requirement of the application process.
Do not respond with see resume to any question.
Incomplete applications will not be considered.
#LI:
Onsite Applicants who have questions or need assistance with the application may telephone (703) 228-3500 or visit the Human Resources Department.
Our staff will be happy to work with you to enter your application into the system.
Public access computers are available at all County Libraries, and in the Human Resources Department.
The examination process for this position may include:
(1) training and experience evaluation; (2) written and oral examination; (3) personal interview; (4) performance test/work sample; and/or (5) physical examination.
Applicants with disabilities may request reasonable accommodation during the application or selection process.
Please call the ADA Coordinator at 703-228-3559 (voice) or email email protected .
.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Arlington, VA Arlington, VA Full-time Full-time $50,814 - $77,563 a year $50,814 - $77,563 a year 1 day ago 1 day ago 1 day ago Position Information The Arlington County Treasurer's Office is seeking a full-time Enforcement Cashier to interact directly with the public, accepting payments on delinquent accounts, providing compassion in stressful situations, applying appropriate enforcement action when required, and ensuring a pleasant customer experience in an otherwise unpleasant situation, and to communicate with other County agencies.
This position reports directly to the Enforcement Supervisor in the Compliance Division and will share duties with another Enforcement Cashier operating the Compliance Cashier Window.
The Treasurer's Office serves an ethnically and culturally diverse population that includes many Spanish speaking clients, some of whom may have limited English language skills.
Shared duties include:
Operating a cashier window; Settling cash and balancing payments; Maintaining current knowledge of all tax types, agency debt, court debt, policy, procedure, and State code surrounding collection of debt; Meeting debtors and resolving issues; counseling when necessary and carrying out enforcement action; Utilizing various types of collection software, State databases, and parking ticket software; Distributing and responding to correspondence; Assisting Tax Relief recipients with the application process in-office and in-the-field; and Completing administrative duties and special projects as assigned.
The ideal candidate must be detail-oriented, organized and comfortable collecting on delinquent accounts, and have excellent oral and written communication skills, computer proficiency, basic math skills and problem-solving ability.
Additionally, this position requires a desire to serve the public, a positive approach and high aptitude for customer service, and the ability to remain professional and calm while multi-tasking in a high volume, fast-paced work environment.
Selection Criteria Minimum:
High school diploma or the equivalent, plus three years of cash handling, customer service and/or administrative support experience, preferably in programs similar to those in the Treasurer's Office.
Desirable:
Preference may be given to candidates with one or more of the following:
Experience using a wide-range of software programs, including Microsoft Office Suite or similar software; Experience working directly with the public, explaining policies, regulations and/or tax regulations to customers; and/or Proficiency in speaking, writing and understanding both English and Spanish.
Special Requirements A pre-hire background check will be made on all candidates who are selected for employment.
It may include checks of the following:
criminal record, driving record, education, professional licensure, and credit history.
You may be required to sign a release authorizing the County to obtain your background information.
Employee must complete a criminal background check.
Additional Information Work hours:
Monday through Friday, 8:
00 a.
m.
- 5:
00 p.
m.
This is not a remote opportunity.
Employees are expected to be in the office full-time.
The official title for this position is Treasury Program Specialist I.
Each section of the application must be completed.
A resume may be attached; however, it will not substitute for the completed application.
Completion of the Supplemental Questionnaire is a requirement of the application process.
Do not respond with see resume to any question.
Incomplete applications will not be considered.
#LI:
Onsite Applicants who have questions or need assistance with the application may telephone (703) 228-3500 or visit the Human Resources Department.
Our staff will be happy to work with you to enter your application into the system.
Public access computers are available at all County Libraries, and in the Human Resources Department.
The examination process for this position may include:
(1) training and experience evaluation; (2) written and oral examination; (3) personal interview; (4) performance test/work sample; and/or (5) physical examination.
Applicants with disabilities may request reasonable accommodation during the application or selection process.
Please call the ADA Coordinator at 703-228-3559 (voice) or email email protected .
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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