Lead Help Desk
Mindbank Consulting Group has an immediate need for a Team Lead Help Desk Technician.
Team Lead Help Desk Technician
Responsibilities:
Lead and work with a help desk team of 7 10 technicians, ensure the team remains on tasks.
Coordinate with Federal Government manager on what the team is working on, prioritizing workloads.
Assists with help desk duties to include installation and administration of computer hardware, software, and networks.
Performs in-depth analysis, diagnosis and resolution of desktop and workstations.
Serves as the point of contact for escalated troubleshooting of PC Hardware and Software, desktops, workstations, printer problems and network applications.
Provides mobile device and wireless support; coordinates requirements for wireless assets as requested.
Plans installations, transitions and cutovers of wireless devices and network components and capabilities.
Installs, tests, and operates wireless and data communication network devices.
Supports Video Teleconference (VTC) and Wireless technician.
Team Lead Help Desk Technician
Qualifications:
6 years of experience in the Information Technology field with experience leading a team as a lead Technician.
Experience in PC and mobile/wireless technologies including expert knowledge of PC operating systems, networking and mail standards.
Must have a Security
Certification.
Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.
Excellent coordination and leadership skills, able to prioritize in a very fast paced environment.
Strong follow through skills, ability to think 2-3 steps ahead on the client s needs.
Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus.
Estimated Salary: $20 to $28 per hour based on qualifications.
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