Enterprise IT Solutions Architect
As the Enterprise IT Solutions Architect (Shared), you will act as a model of customer service excellence to all organizational staff members.
You will support multiple organizations within our federal contract as a shared resource in locations within the National Capital Region (NCR) and, as needed, Naval Station Guantanamo Bay (NSGB).
You will oversee a team of highly qualified network and IT systems professionals, participate with other task IT professionals, and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation, servers, storage, information security, and other critical Enterprise Level needs.
Further, you will participate in the planning and implementing key IT initiatives anticipated during this effort.
Although this position resides in the NCR, there may be a requirement to travel to Naval Station Guantanamo Bay (NSGB) occasionally.
Job Duties:
Lead E&I (engineering and implementation) efforts for the design, creation, proposal, and engineering of enterprise-level IT Solutions for the IT environment.
This includes all solutions for NIPR/SIPR/JWICS and SAP security environments.
This includes but is not limited to infrastructure, network, security, data storage, centralized management, server scoping, and configurations that enhance the end-user experience.
Will perform duties as the SME for the implementation tasks designated by the Program Manager.
All enterprise solutions must meet ATO requirements for their respective security environments.
Function as the SME responsible for developing, implementing, and configuring Network Infrastructure across multiple locations, operating a broad range of network technologies.
Lead O&M support efforts of all NIPRNET, SIPRNET, and JWICS Network Infrastructure in NSGB and Special Access System Network Infrastructure in the NCR and NSGB.
Installs, monitors, manages, and supports switches, routers, and data circuits for Voice, Data, and Video SystemResponsible for the installation and maintenance support for inside/outside facility LAN/WAN wiring and & fiber terminations and patch connectivity.
Ensures Network Infrastructure is securely configured per DoD Cyber Security Policy,Maintains a broad understanding and deep knowledge across all applicable network technologies and advises the Information Technology Division to utilize and integrate innovative technologies to support Network requirements.
Leads engineering and installation (E&I) support for inside/outside plant LAN wiring & fiber optic cable terminations.
Installs, configures, maintains, and troubleshoots Network Encryption device operation.
Ensures proper IP Address allocation to optimize network performance and maintain network security.
Leads efforts to troubleshoot network issues and outages and coordinates with internal and external entities to resolve complex networking issues.
Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users.
Provide O&M support for Special Access System infrastructure for approximately 150 users.
Participate in developing, implementing, managing, and maintaining the VDI for thick/thin/zero clients and server virtualization technologies.
Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems.
Support replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations.
Provide support for storage area network (SAN) and encrypted file storage capabilities.
Make sure desktop computers interconnect seamlessly with various systemsVouch for and implement upgrades on systems to guarantee longevityAscertain and repair hardware and network connectivity issuesSupport for technical upgrading and maintaining of entire desktop systemsAssist in testing and deployment of new applications and systemsDevelop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered.
Utilize ITIL best practices to enhance and optimize the services provided to end usersManage the implementation of an enterprise knowledge base and knowledge management best practicesCoordinate with IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.
Resolve customer issues effectively or escalate them to appropriate support tiers.
Work with management in assessing staff performance/reviews/changes.
Assist in the professional and technical development of the teamRequirements:
Shall possess a TOP SECRET w/ SCI Eligible security clearanceStrong customer service orientation.
Proven analytical and problem-solving abilities.
Be able to lead the technical operations of the Integrated Project Team (IPT)Ability to oversee up to 5 network technicians.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written, oral, and interpersonal communication skills.
Ability to conduct research into hardware and software issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.
Education and
Experience:
Bachelor's degree in an IT-related field or 10 years equivalent experience10
years of DoD Network Engineering Experience7
years of experience leading tasks of a similar size/scope5
years working in a VDI environment for either DOD or the ICRequired Certifications:
Cisco Certified Network Professional (CCNP) EnterpriseDoD8570.
01M IAT Level II (one of the following):
CCNA Security,CySA+,GICSP,GSEC,CND, orSecurity
CEPreferred Certification:
VPC Data Virtualization or End User ComputingSummaryLocation:
Arlington, VA, United StatesType:
Full Time
Experience:
Mid Level.
Estimated Salary: $20 to $28 per hour based on qualifications.
You will support multiple organizations within our federal contract as a shared resource in locations within the National Capital Region (NCR) and, as needed, Naval Station Guantanamo Bay (NSGB).
You will oversee a team of highly qualified network and IT systems professionals, participate with other task IT professionals, and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation, servers, storage, information security, and other critical Enterprise Level needs.
Further, you will participate in the planning and implementing key IT initiatives anticipated during this effort.
Although this position resides in the NCR, there may be a requirement to travel to Naval Station Guantanamo Bay (NSGB) occasionally.
Job Duties:
Lead E&I (engineering and implementation) efforts for the design, creation, proposal, and engineering of enterprise-level IT Solutions for the IT environment.
This includes all solutions for NIPR/SIPR/JWICS and SAP security environments.
This includes but is not limited to infrastructure, network, security, data storage, centralized management, server scoping, and configurations that enhance the end-user experience.
Will perform duties as the SME for the implementation tasks designated by the Program Manager.
All enterprise solutions must meet ATO requirements for their respective security environments.
Function as the SME responsible for developing, implementing, and configuring Network Infrastructure across multiple locations, operating a broad range of network technologies.
Lead O&M support efforts of all NIPRNET, SIPRNET, and JWICS Network Infrastructure in NSGB and Special Access System Network Infrastructure in the NCR and NSGB.
Installs, monitors, manages, and supports switches, routers, and data circuits for Voice, Data, and Video SystemResponsible for the installation and maintenance support for inside/outside facility LAN/WAN wiring and & fiber terminations and patch connectivity.
Ensures Network Infrastructure is securely configured per DoD Cyber Security Policy,Maintains a broad understanding and deep knowledge across all applicable network technologies and advises the Information Technology Division to utilize and integrate innovative technologies to support Network requirements.
Leads engineering and installation (E&I) support for inside/outside plant LAN wiring & fiber optic cable terminations.
Installs, configures, maintains, and troubleshoots Network Encryption device operation.
Ensures proper IP Address allocation to optimize network performance and maintain network security.
Leads efforts to troubleshoot network issues and outages and coordinates with internal and external entities to resolve complex networking issues.
Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users.
Provide O&M support for Special Access System infrastructure for approximately 150 users.
Participate in developing, implementing, managing, and maintaining the VDI for thick/thin/zero clients and server virtualization technologies.
Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems.
Support replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations.
Provide support for storage area network (SAN) and encrypted file storage capabilities.
Make sure desktop computers interconnect seamlessly with various systemsVouch for and implement upgrades on systems to guarantee longevityAscertain and repair hardware and network connectivity issuesSupport for technical upgrading and maintaining of entire desktop systemsAssist in testing and deployment of new applications and systemsDevelop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered.
Utilize ITIL best practices to enhance and optimize the services provided to end usersManage the implementation of an enterprise knowledge base and knowledge management best practicesCoordinate with IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.
Resolve customer issues effectively or escalate them to appropriate support tiers.
Work with management in assessing staff performance/reviews/changes.
Assist in the professional and technical development of the teamRequirements:
Shall possess a TOP SECRET w/ SCI Eligible security clearanceStrong customer service orientation.
Proven analytical and problem-solving abilities.
Be able to lead the technical operations of the Integrated Project Team (IPT)Ability to oversee up to 5 network technicians.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written, oral, and interpersonal communication skills.
Ability to conduct research into hardware and software issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.
Education and
Experience:
Bachelor's degree in an IT-related field or 10 years equivalent experience10
years of DoD Network Engineering Experience7
years of experience leading tasks of a similar size/scope5
years working in a VDI environment for either DOD or the ICRequired Certifications:
Cisco Certified Network Professional (CCNP) EnterpriseDoD8570.
01M IAT Level II (one of the following):
CCNA Security,CySA+,GICSP,GSEC,CND, orSecurity
CEPreferred Certification:
VPC Data Virtualization or End User ComputingSummaryLocation:
Arlington, VA, United StatesType:
Full Time
Experience:
Mid Level.
Estimated Salary: $20 to $28 per hour based on qualifications.
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