Director, Retirement Product Management

Company Name:
National Rural Electric Cooperative Association
The National Rural Electric Cooperative Association (NRECA), with offices in Arlington, VA and Lincoln, NE is the trade association for over 900 consumer-owned electric cooperatives serving more than 42 million people. NRECA is committed to harnessing the strength of America's electric cooperatives into a single powerful voice. NRECA has won the following awards over the past few years:
100 Best Places to Work - ComputerWorld Magazine
50 Greatest places to Work - AARP
50 Best Places to Work - The Washingtonian
CARE Award Recipient - Recognizing organizations that promote a positive work-life balance
At NRECA, we work with people who are leaders in their fields, they are down-to-earth, hardworking professionals committed to helping our members serve their communities. Our work is interesting and constantly evolving and requiring new skills to meet the evolving needs of a dynamic industry. In this collegial, inclusive work environment, united around the compelling purpose and history of electric cooperatives, we thrive. And topping it off, NRECA cares about each person's overall well-being, encouraging health, financial security, and a sustainable work/life balance.
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Summary
The Director of Retirement Product Management has overall responsibility for managing the product life cycle with respect to NRECA's entire retirement products offering, including evaluating customer needs and requirements, monitoring competitors, creating and maintaining a 5-year product development road map. A key competency of this position is the ability to define and communicate both a short- and long-term product integration and management strategy with respect to both defined benefit and defined contribution products as part of a total benefits outsourcing solution for electric cooperatives across the country.
This position will evaluate and make recommendations to the Plan Administrator with respect to enhancements and new services related to the retirement plans. The Director will also work closely with the VP-Product Development & Management to implement an overall Total Rewards strategy. The ability to work closely and effectively (collaborate) with other NRECA Departments to ensure program compliance, competitiveness and affordability is a critical success factor.
Purpose and Mission
Lead the retirement product offering and manages a team of "knowledge workers" who design and deliver value-added retirement products and services which cooperatives could not obtain or afford on their own.
Set clear expectations, goals, objectives and information required to support the success of the team.
Develop, implement and maintain the retirement product vision and strategy to ensure that NRECA remains the provider of choice with respect to pension and employee savings programs for cooperatives.
Serve as business sponsor in the design and development of retirement and savings products/tools; Direct the integration of those products/tools with other benefits programs sponsored by NRECA.
Provide leadership for the delivery of accurate, reliable and affordable customer service and problem resolution through sponsorship of Business Process Excellence initiatives.
Sponsor, in collaboration with other internal and external business partners, the development and management of content on the NRECA web-portal, as well as participant education/guidance materials.
Develop and maintain a set of business unit metrics to report customer satisfaction/participation, business gains/losses, unit P&L;, and utilization metrics at both the co-op and participant level for use in managing the offering portfolio and reporting to senior management.
Operate, on a daily basis, in a way that will improve customer's perceptions of NRECA by actively listening and being responsive to customers' needs
Requirements and Qualifications
Bachelor's Degree in Finance or Mathematics, Master's Degree Preferred
Minimum of 10 plus years of experience in retirement (DB & DC) product administration and management required; direct knowledge of multiple-employer plans a plus
5 plus years managing and/or marketing other retirement, investment and/or group health/welfare insurance programs also preferred
Experienced manager and leader with a track record of building effective product and project teams
Demonstrated experience in the successful execution of business process re-engineering, workflow design, and change management initiatives
Experience in the use of technology to integrate the "user experience" across multiple product lines and delivery channels in order to simplify usability and enhance productivity, efficiency, and accuracy
Strong knowledge of institutional investments and asset management desired; financial planning and/or executive compensation consulting experience a plus
Ability to effectively present complex ideas/issues to large groups and C-suite executives required
Strong written oral and communications skills required
CEBS and/or CPC certification desired
Amount of Travel
Job Title : Director, Retirement Product Management
Location : Arlington, VA, US

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