Concierge

Company Name:
Vornado/Charles E.Smith
The Concierge will provide exceptional customer service to our residents. This 3 pm - 11 pm position is the key point of contact for all residents and visitors to our property and strives to build a strong sense of community. Position may require working on weekends and holidays. The position is responsible for complying with the operational policies and procedures established by Vornado/Charles E. Smith, LP and Vornado Realty Trust.
Provide professional and courteous responses to all incoming calls and visitors to the front desk
Accurately and timely log and audit all incoming packages daily
Review resident work order requests via WorkSpeed and complete service request call backs
Close service requests daily in the community's software i.e. Yardi, One Site etc.
Timely complete service request call backs
Maintain all Tenant Listings
Maintain accurate key control log and manage online system for resident/guest access to elevators, club areas etc
Assist in updating MyBuilding information and building announcements up to date
Update communication log daily by shift
Communicate effectively and timely with office and maintenance team
Keep front desk clean and organized
Become an expert on community attractions and local amenities. Provide recommendations to residents
Education/Experience :
BA/BS Degree preferred
The ideal candidate will be focused on customer service in a luxury community with 2+ years of experience in the hospitality industry working in a Concierge, Guest Services, Front Desk, Ticket Counter, Retail Services role
Technical Experience :
Computer skills including experience in Windows, Microsoft Word, Outlook, and Excel.
Other Skills/Requirements :
Strong interpersonal skills, oral and written communication skills required
Must have a good, clear telephone voice and diction, and exhibit excellent customer service and phone etiquette
Must present and maintain a professional appearance and a friendly, upbeat, and positive demeanor at all times. (There is a specific dress code policy/uniform for this position)
Ability to multi-task while still exhibiting good judgment and composure in a fast paced environment
Excellent verbal and listening skills
Strong organizational skills
Strong analytical skills and effective problem solving skills
Ability to prioritize and work with minimal supervision
Ability to be flexible, dependable, versatile, and work well under pressure
Other Important Attributes :
Composed demeanor, professional appearance, positive attitude and customer-oriented approach are priorities for this position
Must possess positive interpersonal skills and be able to communicate well and in a positive manner to customers, employees, visitors, and vendors at all times
Must be an independent worker who exercises good judgment and uses discretion, all with minimal supervision
Should be self-directed and motivated, organized, and demonstrate quick turnaround, follow through and follow up
Must be reliable and dependable with excellent attendance; attendance and punctuality are essential functions of this position
The ability to work well under pressure
Physical Requirements :
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is regularly required to reach with hands and arms. The employee is occasionally required to stand, walk, and lift and/or move up to 50 pounds.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Date: 2014-04-30
Country: US
State: VA
City: Arlington
Postal Code: 22202

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