Client Field Technical Services Analyst- Arlington, VA

Company Name:
Client Field Technical Services Analyst- Arlington, VA
Dell, Inc. is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Client Field Technical Services Analyst to join our team in Arlington, Virginia.
Role Responsibilities - Provides technical support and training to personal computer and PC network users. Assists users in solving problems using available hardware and software tools
Supports, installs, and maintains personal computers, local area networks, operating systems, software, and related customer sanctioned peripherals
Installs and supports both hardware and software components for user group
Performs preventive maintenance, test and repair of equipment
Evaluates system configuration and software to ensure effective use of customer-approved resources
Addresses and resolves hardware, software and customer issues
Engages users to determine their potential future business requirements
Provides positive customer experience with each customer interaction
2-4+ years of relevant experience or equivalent combination of education and work experience
Strong ability to develop and maintain positive business relationships and communicate effectively with the user community
Strong troubleshooting skills
A+ Certification a must
Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment - Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems
Local travel to client sites
Applies good understanding of customer service techniques as required to address PC-related issues
Preferences - MCP, MCSE, CNE or Network+ certification is a plus
_ Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
Life at Dell means collaborating with dedicated professionals with a passion for technology.
When we see something that could be improved, we get to work inventing the solution.
Our people demonstrate our winning culture through positive and meaningful relationships.
We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
Our team members' health and wellness is our priority as well as rewarding them for their hard work._
To learn more about our commitment to Diversity & Inclusion, visit:Equal Employment Opportunity Policy Statement
Job: Product Services - Client Field Technical Services
Primary Location: North America-US-VA-Arlington
Shift: Day Job
Job Level: Individual Contributor
Req ID: 14000C83

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