Operations Technician

Company Name:
Phacil, Inc.
Operations Technician
Location: Arlington, VA
Job Code: 1605
# of openings: 1
Looking for a rewarding and challenging career with a dynamic, growing organization. Phacil is your answer. We have an immediate need for anOperations Technicianto support an important government customer inArlington, VA
Scope:As a member in the operations team you will be part of a team monitoring, 24 x 7 x 365, the 1100 servers (physical/virtual), storage arrays, backup, networking and telecommunications equipment in the Data Center and Computer Equipment Rooms (CER) throughout the two building and resolving and/or escalating issues as they occur. You will also be involved in daily and weekly reporting, server backups, monitoring and running batch jobs, transferring files, some after-hours user support, and occasionally installing and removing equipment.
Monitor production applications, servers, and network using a combination of monitoring tools to ensure availability.
Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem. Discover faults and conditions in a proactive manner. Diagnose cause where appropriate and resolve expeditiously
Escalate issues and problems according to documented procedures
Make accurate entries in shift logs of all events, issues, responses, and resolutions
Perform periodic health checks of systems and applications
Communicate with internal and external customers in a professional manner
Use judgment and knowledge of networking, systems, and applications to identify problems as they occur and decide on best course of action to resolve
Diagnose problems and resolve in an expeditious manner
Work with engineers to resolve production problems
Write detailed, accurate reports on production incidents and problems
Administer, configure, and execute ad hoc jobs using Control-M
Administer and monitor backups.
Pull and load tapes into tape library
Monitor Liebert's SiteScan system for any environmental alerts, i.e. AC, humidity, water, etc. alerts.
Must be able to rack servers and pull network cables under raised floor as required.
Must be able to work after hours, weekends, and/or rotational work as needed. Shift work, holidays and weekends are required.
High school diploma or GED; plus 2 years general related experience or Bachelors Degree in a computer-related field.
Required Skills
Microsoft Office Suite
Knowledge of Microsoft SharePoint
Excellent written and oral communications skills
Able to work with minimal supervision
Previous experience in Data Center Operations preferred
Experience provisioning servers (mounting, network and power wiring, installing operating systems and application software) is highly desirable
Knowledge of TCP/IP networks and troubleshooting tools preferred
Knowledge of UNIX operating system and associated tools preferred
Knowledge of Windows OS and networking preferred
MCSE, CCNA preferred
Microsoft Server preferred
Basic Unix skills preferred
VMware Vsphere preferred
Symantec NetBackup preferred
BMC Patrol/BPPM preferred
BMC Control-M Workload Automation preferred
IBM Rational (Clear Quest) preferred
Siebel ticketing software preferred
MS PowerPoint preferred
Phacil, Inc. is an award-winning, ISO 9001, ISO/IEC 20000-1, and CMMI SVC Level 3-certified contractor serving Defense and Civilian agencies across the Federal Government. The Company provides services across a broad range of Information Technology disciplines including: Software Development & Integration, Operations & Maintenance, Network Engineering, Data Center Operations, Cyber Security, Information Assurance, Geographic Information Systems, Technical Consulting, and Business Operations. The quality Phacil delivers as well as the success of the firm has received a number of recognitions, including rankings on Washington Business Journal's Top Government Technology Contractors, CRN Solution Provider 500, and Software Magazine Software 500.
Our vision is to bring best practices from the commercial sector to the Federal Government. We foster a corporate ethos of Service, Commitment, and Excellence. The strength of this culture makes us unique among Government contractors, enabling us to deliver superior results to our customers, and making us one of the fastest growing companies in the industry.
All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.
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