Tableau Server Administrator

Company Name:
BroadPoint Inc.
BroadPoint, a leading provider of Business Applications and IT Solutions, has an immediate need for a Tableau Server Administrator. We are seeking a highly motivated professional to join our highly successful professional services firm. The person selected to fill this position must be a responsible, results-oriented individual with a desire for detail and achievement. The right individual will be an innovative thinker who consistently reaches for new and unusual solutions to business challenges.
We are a Washington, DC-based professional services firm, and leading Microsoft Certified Gold Partner, we are proud of the fact that we are one of the fastest growing providers of business applications and consulting services in the US. With offices in Bethesda, MD and Denver, CO, we specialize in implementing CRM applications for some of the most successful organizations in the region!

Responsibilities and Duties Include:
The Tableau Server Administrator is the primary person responsible for the installation and maintenance of Tableau at our client's site in Arlington, VA. The Tableau Administrator will be responsible for both implementation planning and technical support and for a major Tableau project. This individual will be the customer's central point of contact for this new implementation and all post deployment support including problem management, service call resolution, proactive support, and troubleshooting as it relates to Tableau. This position combines a solid background in Tableau administration with strong customer relationship management skills including production monitoring, creative problem solving and proactive communications. The ideal candidate will enjoy working as a member of a team and effectively work with different technical teams to pull together a unified approach to implementing and managing Tableau.
The Tableau Administrator is the central point of contact for product related issues and manages the customer relationship from a technical support perspective. Provides proactive technical support and clearly communicates procedural and status updates in complex and often critical customer environments.

Qualifications
Must be a U.S. citizen
5+ years of experience with BI tool administration.
3+ years of experience supporting a large Tableau Server installation (supporting over 100 users).
Experience driving at least one major Tableau Server implementation for an organization larger than 100 users.
Ability to architect a stable Tableau solution guaranteed for high operational availability.
Strong client facing communication skills.
Ability to present product reviews, project plans and provide guidance on next steps with customer.
Ability to develop support plans that recognize the customer's priorities, challenges, initiatives, and potential areas for improvement.
Ability to provide regular status reports and outlines upgrade plans jointly with customer.
Ability to use independent judgment and technical expertise to identify, document, and report issues with design, reliability, and maintenance.

Other Critical Hiring Criteria
Possesses strong product/technology/industry knowledge.
Customer focused.
Ability to work in a high-pressure environment.
Troubleshooting skills.
Communication skills.
Ability to influence others to achieve results.
EMC Proven Professional Certification desired.

Education Required
Bachelor's Degree or equivalent experience

Clearance Required
Must be eligible for a Public Trust


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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