Service Desk Analyst

Company Name:
Modis
New Job for Dynamic Service Desk Analyst in Arlington, VA!
Are you seeking unparalleled growth in a "sky's the limit" environment? If so, this job is the one for you! A Service Desk Analyst is needed for a recognized industry leader who invests heavily in internal technology. Our client is experiencing strong continued growth in a billion dollar industry and continues to receive industry awards and accolades as a pioneer in their field. The successful candidate will be a proactive, highly motivated individual who thrives in a fast paced, on-demand and challenging environment.
Responsibilities include, but are not limited to:
Help desk support shall be made available 24 hours per day, 7 days per week, e-mail, or web-chat.

Provide initial support in responding to general application inquiries, specific questions concerning TSA systems
Log all calls and offer triage services on first contact
Report incidents and manage problems through resolution
Provide warm hand off transfer capability on unresolved incidents
Monitor service levels
Escalate incidents as needed to ensure prompt resolution
Prior help desk experience beneficial; great interpersonal and customer service skills; and willing to work flexible shifts; Basic understanding of MS Office 2007/2010 and the ability to troubleshoot Windows XP issues. Experience working with Remedy and the ability to troubleshoot and support blackberries/smart phones.
Qualifications Required:

Minimum of a High School Diploma with one year of experience
Equivalent: Associates or higher degree with no experience
MUST have a Secret Clearance
For Immediate Consideration, please send resume to

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