Application Systems Analyst I

Company Name:
Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.2 billion and is part of a $7 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying its workforce (Race/Color/Gender/Religion/National Origin/Disability/Vets).
Functional Area:
Enterprise Architecture
The Citizen & Defense Services business unit provides support in three major areas: business process services, where we perform the actual function that the process is relate to; business process related software, that helps us manage the various components, the systems associated with the software in the process; and then there is a business process management which is used to help design and track the performance of the specific business process. The business units work supports primarily the Department of Homeland Security, the Department of State, and the U.S. Patent and Trademark Office. We support our clients with a work force of over 2600 Serco and Serco subcontractor employees and provide mission critical support services that primarily support Immigration, Visa Processing and Commerce. The business unit also has approximately 2000 employees and operates at hundreds of locations across the United States and overseas in Korea, Japan, Italy, and Germany. We provide personnel services to military personnel, military families, and civilians working for the military. Our capabilities address a wide range of managed services, as well as the complete military lifecycle which includes recruitment, to active duty through retirement.
Job Description:
Serco Inc. is looking to fill an Application Systems Analyst I position at our Arlington, VA location. The roles and responsibilities of this position include, but are not limited to the following:
Candidate will define Business Process Inventory by collaborating with stakeholder organizations to determine the domain universe based upon entitlements, retrieving documentation from stakeholders, and maintaining a Business Process Inventory Database.
Candidate will be responsible for migrating processes to iGrafx and SA to ensure business process maps are Business Process Model and Notation (BPMN) 2.0-compliant and in accordance with EA requirements.
Candidate will validate pay processes with subject matter experts (SMEs), including creation of business process maps, a functional process tool, and a business process document. Obtain SME, Business Process Owners, and leadership's approval of completed Process Document Set.
Candidate will perform Gap Analysis by comparing "As-Is" documentation with the approved future system capabilities, documenting and prioritizing gaps, and using recommendations and other guidance to assist in the development of "To-Be" process maps.
Candidate will assist the system modernization effort by supporting management of the IT investments through close coordination of the primary stakeholder's Enterprise Architecture (EA) and portfolio management process via annual reviews and Investment Review Board (IRB) reviews when necessary. Collaborate and coordinate with key stakeholders, internal and external to primary stakeholder, on technical enterprise IT issues, requirements, processes, and policies.
Required Skills and Experience:
May require a Bachelor's Degree or equivalent in a related area and 0-3 years' of experience in the field or in a related area.
Job ID: 51538318
Location Information: Arlington, VA 22209
Employment Type: Full time

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