Field Support Rep II

Company Name:
Field Support Representative II (FSR 2) - Arlington, VA
Position Overview
At Redbox we're not just passionate about our products, we LOVE our customers! Providing them with an exceptional experience is something we strive to do every day. If you share our love for customers, love working with your hands to repair machines and equipment and prefer to not be confined to a desk, you'll love being a Field Support Representative II. You will work independently throughout the day in partnership with your manager to ensure our customers are taken care of, kiosks are up and running, and company goals are met. You will be the face of Redbox to our customers and will gain valuable knowledge and experience to grow your career.

You will use a company vehicle to merchandise, install, repair, and maintain Redbox kiosks within an assigned territory. With input from your supervisor, you will plan and schedule your days, making adjustments as new priorities and tasks arise. You'll work in an environment where route, daily tasks and weather conditions can (and will) change on a regular basis. You must be able to store at least 50 cubic feet of company merchandise such as product boxes, kiosk parts, tools, marketing materials, and cleaning supplies within your residence.

Key Responsibilities
Performs and completes preventative maintenance and independently troubleshoots and repairs kiosks onsite and remotely
Monitors daily kiosk performance reports
Responds to dispatch calls during scheduled shift between the hours of 8am and 8pm as needed
Manages and maintains all kiosk parts, repair tools, merchandising product, and equipment
Provides quality customer service through regular interaction and communication with coworkers, external customers, external contractors, store owners, and managers and employees
Secures all Redbox merchandise and ensures kiosks are properly locked
Properly cares for and maintenances of all company issued property such as car, phone, laptop, parts, tools, and inventory
Loads and unloads product from automobile, residence and warehouse
Performs specialized projects as assigned
Supports Regional Operations Supervisor (ROS) with administrative responsibilities

Education & Experience
High school diploma or GED
2+ years of electrical or mechanical equipment repair, troubleshooting and maintenance experience
2+ years of computer operations and maintenance experience: must be able to troubleshoot, load and configure software, handle component and peripheral replacements and troubleshoot, connect and configure network connections
1+ years of experience in a customer facing position
1+ years of field experience preferred

Knowledge, Skills & Abilities
Strong analytical, organizational, multi-tasking, and problem solving skills
Ability to use MS Office and web-based software applications (i.e. - timekeeping)
High level of literacy with Windows Operating Systems
Must be able to effectively communicate and collaborate with others with customers, team members and internal and external partners
Ability to work in a variety of weather conditions including extreme weather

Additional Requirements
Ability to travel up to 10% outside of assigned territory for training, coverage or other project work outside of assigned territory
Must have valid driver's license and maintain an excellent driving record
Ability to successfully complete MVR, drug screen and background check
Must have the ability to store at least 50 cubic feet of company merchandise such as product boxes, marketing materials, tools, kiosk parts and cleaning supplies within personal residence as needed
Ability to work a rotating schedule between the hours of 8am and 8pm, including weekends

Physical Requirements
Ability to lift and carry 50 lbs. frequently throughout the workday
Ability to bend, kneel and stand on a regular basis throughout the work day

Redbox , Coinstar and ecoATM(TM) are always on the lookout for innovative thinkers. As part of Outerwall's growing portfolio of products and services, they're redefining retail--making everyday life a little simpler and better. If you like solving problems in new ways, if you're passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You'll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.
Grow your career at Outerwall with an exciting brand like Coinstar, Redbox or ecoATM. At Outerwall, we believe that diversity and inclusion create organizational strength. If you need an accommodation to complete our application process, please contact us . Equal Opportunity Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Posting Notes: -- United States -- Virginia -- Arlington -- -- None

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