Airport Manager Trainee

Company Name:
SuperShuttle, the most recognized name in the airport shuttle business and the nation's leader in shared ride, on-demand, ground transportation, is seeking an experienced and talented leader for the position of Airport Manager Trainee at Reagan National Airport (DCA).
SuperShuttle is owned by Transdev (formerly Veolia Transportation), and is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
The Airport Manager Trainee will learn and successfully demonstrate all aspects of running our on-airport SuperShuttle operation including customer service, dispatch, hiring/managing/motivating a team, and growing and impacting P & L results. Based on successful performance the position has a clear career path to Airport Manager, Director of Operations, General Manager, and beyond.
SuperShuttle offers a comprehensive benefit plan including medical, prescription drug, dental, vision, life insurance, 401k and more.
Below is a brief overview of some of the duties and functions an ideal candidate would execute:
Lead by example in providing superior customer service
Handle and resolve customer service issues in a timely manner
Answer questions to guests about our services as well as other airport inquiries
Hire, train, manage, monitor, and motivate all airport staff to perform at optimum levels
Schedule personnel, making sure all shifts are covered, covering open shifts if necessary
Make sure all personnel are in proper uniform, including drivers
Preparation of cash deposits and cash reconciliation reports
Ordering and maintaining supply levels
Build relationships with local Airline personnel to grow referral business
Monitor and keep all work stations clean
Ensure that van operators comply with airport and dispatch procedures
Work closely with Director of Operations to increase airport efficiency
SuperShuttle is looking for entry-level college graduates with retail sales, commission sales, up-selling, fundraising, lead generation, restaurant server experience to work in a fast paced environment with attention to customer service.
Demonstrated leadership skills
Exemplary coaching and motivational skills at both an individual and team level
Experience managing a team of people
Excellent analytical and communications abilities, both verbal and written
Ability to handle complicated client interactions
Must be a "self-starter" with strong organizational skills and ability to prioritize
Ability to administer several task simultaneously
Strong knowledge of Word, Excel, PowerPoint
Possess excellent documentation skills and follow up
Desire to achieve and grow professionally
Pre-Employment Requirements:
Must submit to drug testing, physical examination, and a criminal background check
For more information please visit our website at
Transdev On Demand is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Drug free workplace
Requisition ID: 2014-2264
Job Locations: US - VA - Arlington
Posted Date: 11/12/2014
Position Category: Operations Support/Road Supervision
Hiring Manager: JB Marti

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