Customer Service Representative I

Company Name:
Transdev
Overview:
SuperShuttle, the most recognized name in the airport shuttle business and the nation's leader in shared ride, on-demand, ground transportation, is seeking customer service-driven representatives at Reagan National Airport in Arlington, VA and Dulles International Airport in Loudon County, Virginia. Based on successful performance, many of our GSR's have been promoted into Supervisory and Managerial roles within our company.
SuperShuttle is owned by Transdev (formerly Veolia Transportation), and is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
Supershuttle offers a comprehensive benefit plan including medical, prescription drug, dental, vision, life insurance, 401k and more.
Responsibilities:
Below is a brief overview of some of the duties and functions an ideal candidate would execute:
Meeting and greeting guests while providing superior customer service to airport patrons
Ensuring guests are dispatched and guided to the proper van
Handling and reconciling cash deposits accurately
Assisting guests with luggage and loading of vans when needed
Informing guests of the services we provide
Selling a high percentage of round trip tickets
Process customer tickets quickly and efficiently on the computer
Qualifications:
Qualifications:
High school or GED required, some college preferred
Must be able to work 8+ hour days, standing at customer service work stations for long periods of time
Must have an even disposition, be able to multi-task while handling stressful situations and be a problem solver
Must have a "Team First" attitude and be able to work well with others
Ability to handle complicated client interactions
Ability to complete several task simultaneously
Taking pride in providing a quality service
Desire to achieve and grow professionally
Pre-Employment Requirements:
Must submit to drug testing, physical examination, and a criminal background check
For more information please visit our website at
Transdev On Demand is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Drug free workplace
Requisition ID: 2014-2265
Job Locations: US - VA - Arlington
Posted Date: 11/12/2014
Position Category: Customer Service/Call Center
Internal Code: ..
Internal Reference: ..

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