Bilingual (English/Spanish) Patient Advocate

Company Name:
DECO Recovery Management
DECO is one of the leading revenue cycle management improvement companies that hospitals have relied upon because of their dedication to well-structured business practices. Our marriage of efficiency with a foundation of strong values builds strong relationships between vendors, payees, and everyone involved in the business processes to ensure every quarter sees the best possible results.
The passion at DECO Recovery Management sets us apart: every team member is dedicated to the differentiation that makes us an industry leader in the US. We prioritize communication and stay on top of all responsibilities to ensure the shortest time between accounts/receivable days. We make doing business a pleasure, and do so with consistency and integrity.
Patient Advocate:
Job Mission
The Patient Advocate is that member of the Operations Team who appropriately interacts/ interviews all referrals from the facility in a professional and business like manner. Functions as the interface between DECO Clients and the State, Federal, County, Medical or Disability agencies to which we are applying. Conducts business in a manner that promotes the goals and objectives of DECO, while working with the client to a successful resolution of their applications.
Job Scope
Patient Advocates will attempt to perform detailed in-house review, bedside and/or phone interviews to determine if patient is a viable candidate for State, Federal, County, Medical or Disability Assistance, and if so to assist the patient/guarantor with the application process for any Assistance type program. This assistance will include the necessary investigative, field, and administrative work needed to assist the patient in meeting eligibility requirements for Disability, Medicaid or other applicable County, Federal or State programs if appropriate.
Job Qualifications
Some college and up to one year related experience and/or comparable combination of education, related experience and/or training.
Some knowledge of the Medical Assistance application process preferable
Familiarity with word processing and database programs
Skill in speaking clearly and distinctly using appropriate vocabulary and grammar to obtain the information necessary to execute the business of DECO
Skill in reading documents written in Standard English text such as administrative policy and procedures manuals.
Ability to follow complex instructions and procedures, with a close attention to detail.
Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion.
Ability to communicate effectively in writing, with accurate typing /data entry at a minimum of 30 wpm.
Willingness to work as part of a team.
Ability to relate to people and make them feel comfortable

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