Jsinss RFP - Knowledge Engineer/Business Process Analyst Support (Due COB 01/29/2016)

JSINSS RFP - Knowledge Engineer/Business Process Analyst Support (Due COB 01/04/2016)Job ID976014LocationPentagon, VAOther LocationDescriptionWork Location: PentagonRequired Certifications: N/AClearance: DOD Final SecretDress Code: Business ProfessionalWork Hours: First Shift (Monday Friday; 0830 for an eight hour shift)Basic Position Responsibilities:Provide enterprise technology, business process and knowledge management advice and support to the Joint Staff and its components. The Knowledge Engineer will primarily focus on the production of enterprise solutions that utilize authoritative data sources within the Joint Staff environment. The Knowledge Engineer will provide collaboration technology subject matter expertise and support to customers on the Joint Staff. The Knowledge Engineer shall also assist with the planning and implementation of enterprise-level pilots, data calls, migrations and transitions. The Knowledge Engineer should be familiar with requirements collection and customer service functions as identified in ITIL. Must have experience with content management using SharePoint and a working knowledge of business process analysis. Ideal candidates will have experience with Microsoft SharePoint 2010/2013or other comparable advanced systems.Job Description: Gather customer requirements, plan and develop solutions, and demo/train users on product for customer acceptance. Analyze business process with an understanding of technical problems and solutions as they relate to the current and future joint environment and provide recommendations as necessary. Integrate or replace outdated processes with new processes according to best practice and communicate any changes to impacted JS teams. Support Tier II and Tier III of the Service Desk, primarily with SharePoint in a business process environment. Recommend and facilitate quality improvement and collaboration efforts as it relates to IT. Support administration and management of JS SharePoint presences according to governance and best practice. Interact with users at various levels and evaluate vendor products. Develop and monitor policies and standards for allocation related to the use of computing resources. Maintain current knowledge of relevant technologies as assigned. Participate in special projects and enterprise-wide initiatives as required. Communicate and present information in a clear and professional manner. Exceptional customer service skills required.Education and Years of Experience:Bachelors degree from an accredited college in a related discipline, or 1-3 years of directly related experience.

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