Volunteer/Internship, HelpLine Information Specialists

Are you interested in making a difference in people's lives? The NAMI Information HelpLine is contacted over 100,000 times a year by people needing help. To meet this need, the HelpLine depends on many volunteers and interns who care deeply about improving the lives of people impacted by mental illness. Working alongside NAMI staff, they provide the best information, referrals and support that NAMI offers, and in return, volunteers and interns receive extensive firsthand experience that allows them to develop a unique understanding of the people and issues surrounding mental illness.
Do you:
Have experience with mental health conditions and recovery either as a person living with mental illness, a loved one or a professional or student?
Want to help others facing mental health challenges?
Are you available for one 4 hour shift per week?
If so, your knowledge and experience could make you a valuable volunteer with the NAMI HelpLine. We treasure our volunteers, and encourage you to consider joining our team of dedicated volunteers and staff.
Job Description
Volunteer/Intern Information Specialists respond to calls and emails from individuals looking to the HelpLine for information on mental illness, treatment options, recovery strategies, NAMI program and support group information as well as the opportunity to speak with someone that understands and cares. All volunteers work from the NAMI office in Arlington, VA, for at least one 4 hour shift per week and commit to being available for at least 4 to 6 months. Volunteers receive extensive training and a travel allowance.
Job Requirements
The desire to help others.
Respect and compassion for people affected by mental health conditions.
Basic knowledge of mental illnesses, treatments, recovery, mental health care systems and an interest in learning more.
Familiar with NAMI's programs and resources and an interest in learning more.
Good communication skills and a supportive, empathetic style.
Willing to commit to at least one 4 hour shift per week for at least 4 to 6 months.
Must be reliable.
Especially encouraged to apply:
Individuals living successfully with mental illness who would like to enhance their recovery by helping others.
Friends and family members of someone with a mental illness who want to help others.
Psychology, social work, and psychiatric nursing students who would like firsthand experience helping people with the challenges that accompany mental illness.

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