Epic Principal Trainer

This position is responsible for the design, development and maintenance of the Epic training environment, training materials and methods for clinical and non-clinical end users under the direction of a IS Education and Epic Training Manager. Training is typically conducted in the classroom as well as in the practice. The Principal Trainer typically support an assigned application(s) and is responsible for achieving an in-depth understanding of the software, policies and procedures, and workflows for each application.
Incumbents must have the ability to understand and translate the functionality of Epic system configuration and workflow validations into a training environment development, easy to understand classroom presentations, and prepare and manage requirements for training sessions in collaboration with the project team. Responsible for quality control, including administering a proficiency assessment and class evaluation at the end of each session, and forwarding ideas to improve the effectiveness of the training to the manager.
As members of enterprise and/or local system project teams, Principal Trainers typically collaborate at all levels of the organization to deliver customized curriculum and coaching to employees. Formulates teaching content and determines instructional methods, utilizing knowledge of specified training methods including individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops. Selects and / or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, reference works and newsletters. They lead discussions regarding building, testing, and maintaining the training environment, as well as the development and maintenance of training materials for the training program. In addition to training end-users within the facility, they will also train additional trainers within the organization, maintain policy/procedure documentation, provide training for new hires, and coordinate training for new software releases and updates.Evaluates the effectiveness of education and training provided. Additional responsibilities include project management of small projects and participation in department projects.
Provide supervision and direction for IT and user department staff participating in Epic system implementations.
Develops and implements credentialed training programs and materials to support users of Epic applications and clinical information systems. Develop and maintain the master training environment for primary application suites supported.
Responsible for keeping current with system changes and enhancements to ensure a thorough knowledge of the clinical information systems as they relate to both physicians and clinical staff.
Translate the functionality of Epic system configuration and workflow validations into training environment development and curriculum. Assist with workflow management, class scheduling and stakeholder communication across project teams.
In partnership with application managers, develop detailed materials, including workflow diagrams, as needed.
Identifies and implements opportunities for process improvement in support of Epic training initiatives.
Assess feedback from training programs and continually modify the curriculum to better meet the needs of the learners. Report on the effectiveness of the training solutions.
Actively participates in customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Uses standardized operational and meaningful use reports to assure that their training is accomplishing the necessary objectives
Escalates encountered situations to the responsible area with detailed and accurate information thereby contributing to the efficient operation of the Epic Project and consistent with the philosophy and goals of the organization.
Skills and Knowledge
Knowledge and experience with health care information systems. Preferred knowledge and skills:
? Healthcare Operations
? Physician Office Practice
? Epic
? Information Technology
? Clinical Operations
? Medical Information
Must be able to train physicians and clinical and non-clinical staff on Epic Systems and other applications.
Must be able to troubleshoot basic PC issues.
Ability to coordinate multiple priorities and issues.
Must possess knowledge of adult learning principles.
Must be able to logically read and comprehend technical and/or functional manuals and instructions.
Excellent communication and interview skills
Excellent interpersonal and team skills
Bachelor's degree in related field (Education, Information Services, Nursing, Healthcare, etc.). Incumbents who do not hold degrees may qualify if they have achieved applicable certifications and/or requisite work experience in training or healthcare.
4 years or more demonstrated experience facilitating classroom, on-line and one-on-one training. Previous experience in a healthcare or clinical setting strongly preferred (Periop, Anesthesia, Emergency, Pharmacy, Oncology, CPOE, Clinical Documentation, Obstetrics/L&D, Radiology, Laboratory, Cardiology, or the Ambulatory Clinic setting).
Experience in training in an Epic enterprise implementation environment or in Epic installation is preferred.
Current Epic certification is preferred. Employees are expected to attain Epic certification for the relevant application or technologies essential to their position within 6 months of hire.
Strong presentation skills.
Strong "people skills" and effective communication and organization skills required.
Previous Informatics experience preferred.
Proficient with Microsoft Office Suite, email, intranet, internet, and other systems. An ability to effectively adapt to changing curriculum required.

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