Part Time Sr. Customer Assistance Representative Union Station

Equal Opportunity Employer
The Customer Assistance Representative Sr will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up at Reagn National Airport.
Schedule below:
Wed, Thursday, Friday 12p-8p
OR,
Saturday and Sunday 2p-10p
Job is located in Union Station in Washington, DC.
+ Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
+ Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
+ Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
+ Meet and greet customers in a friendly and timely manner
+ Provide directions and general assistance
+ Assist to assess condition of rental upon return
+ Process returns, check-ins and exit kiosk transactions
+ Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
+ Understand and communicate rental terms and conditions, vehicle features and other services
+ May sell optional protection products, upgrades, fuel options and other additional equipment
+ Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
+ Clean vehicle interior and exterior by hand or by operating washing equipment when needed
+ Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
+ Perform miscellaneous and backup duties job-related duties as assigned
+ Must be at least 18 years old
+ High school diploma or GED equivalent required
+ Must be currently enrolled in college as a college junior or senior or hold a Bachelors degree
+ Must have at least 1 year prior customer service retail or administrative support experience within last 6 years
+ Customer Service in a service industry (i.e. retail, restaurant, hospitality, call center)
+ Management
+ Leadership role in civic or service group, non-profit organization or association, campus or other club (i.e., Rotary, Kiwanis, Junior League, VFW, Chamber of Commerce, student service organization, college clubs)
+ Participation as an athlete on a professional, semi-professional or college team athlete
+ Must have a valid US driver's license for a minimum of 1 year
+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
+ Must live or will be living in the DC Metro area area within the next 30 days
+ Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no drug or alcohol related conviction on driving record in the last 5 years) criminal, employment reference, education, and social security. A conviction will not necessarily disqualify you for employment. Rather, such factors as age and date of conviction, seriousness and nature of the crime, and rehabilitation will be considered.
+ In accordance with Washington, DC law, applicants will not be asked about their criminal record, and no criminal background checks will be conducted, unless and until a contingent offer of employment has been extended.
+ In accordance with Prince Georges County, MD and Montgomery County, MD law, applicants will not be asked about their criminal record and no criminal background checks will be conducted until after a successful first interview has been conducted.
+ Apart from religious observation, must be able to work the following schedule:
Schedule below:
Wed, Thursday, Friday 12p-8p
OR,
Saturday and Sunday 2-10
Requisition Number: 2016-187367
Street 2: Washington Reagan Airport ee54c76f69864c569dae748087d75adc

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