Channel Leader - Consulting (Firm Internal)

Channel Leader - Consulting
As an integral member of the Technology & Infrastructure (T&I) organization, the channel leader will own all aspects of relationship, portfolio and budget management within the channel. He/she will oversee functional design, including technology architecture and infrastructure design, as necessary for the successful delivery of products and services. Projects will support initiatives approved by the channel working in partnership with ITS. In addition, the channel leader will collaborate with internal IT leaders or stakeholders and business constituents to ensure alignment with defined business and technology strategies.
The team
The Technology & Infrastructure organization consists of several teams focused on delivery of solutions and technologies for Deloitte, practitioners, and clients. Infrastructure Operations is responsible for the architecture and operations of the infrastructure supporting our practitioners across the U.S. and India, management of data center and server operations, and security operations and engineering. Service Management is focused on delivering the ITIL services and framework necessary to consistently run the organization and adhere to compliance standards. Solutions Delivery works closely with the Function Specific Subsidiaries (FSS) and Enabling Areas (EAs) to develop innovative hosting solutions and improve practitioner productivity and collaboration. Technology Support Services delivers the latest hardware and software to our practitioners - including laptops, mobile devices, peripherals, and printed output - while maintaining inventory of all assets and reducing risk to the firm. The Unified Communications group provides the architecture, operations, and support for Deloitte's real-time communication, collaboration and messaging services - Skype for Business and Hosted email. All visual collaboration and visual communications are designed and supported by the Visual Technology & Solutions team.
Specific Responsibilities include:
Responsible for delivery of all technology projects and initiatives
Understand clients' business strategy and needs, and possesses ability to translate those for effective solution delivery
Develop and manage investment portfolio for the channel as it relates to T&I client solutions
Direct management responsibility for personnel in his/her channel organization (architects and engineers)
Effectively guide architects/engineers through all aspects of client solution delivery including prioritization, planning, training, support, and deployment.
Maintain a working knowledge of all relevant ITS and Firm strategies
Provide insight into key technology initiatives from T&I which may impact the customers/business
Manage risks/issues that arise with services provided by T&I
Provide influence and guidance to the Technology Director and FSS CTO (or EA leader) to ensure governance, standards and processes are understood and taken into account as part of ongoing portfolio management
Build and maintain a 'trusted advisor' relationship with senior business leaders and stakeholders within the channel. Act as the single point of contact for T&I with business leaders and stakeholders
Anticipate and recognize change throughout the organization. Understand if there are implications which may impact the channel and mitigate or communicate as appropriate
Provide regular, formal, communications to insure that Technology Directors and functional leadership are adequately apprised of project statuses, successes, potential for risk and/or identified issues
Foster a climate conducive to establishing positive working relationships with clients (internal and external)
Ensure ITS channels and leaders (as appropriate) are kept up to date on key projects and initiatives
Minimum of 8 years of experience in a large technology environment with 3 years of demonstrated experience in a Senior IT Leadership role responsible for IT transformation initiatives
Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications.
Experience leading a technical organization including budgeting, staffing, communications (internal and external), and prioritizing competing demands
Significant experience in dealing with leadership (service line level) in understanding the needs of client service
Superior people and relationship management skills
Demonstrated ability to leverage technology to solve a specific business need
Experience managing across a matrixed organization to deliver technology solutions and results for functional leadership/stakeholders
Knowledge of firm and industry technology that can be applied to client solution delivery within the specific channel
Excellent written and verbal communications skills. Must be able to analyze, understand, and communicate complex ideas across a varied audience
Excellent planning and organization skills. Ability to take a project/initiative/program from ideation and organize a plan to deliver the final working solution. Responsible and accountable for all aspects of the projects within the channel
Must be able to effectively manage scope of projects and expectations of project stakeholders. Strong negotiation skills required
Expert problem solver. Ability to find simple answers for complex questions or problems. Uses knowledge gained through prior experience, education, or training to resolve issues and remove project barriers
Demonstrated ability in developing technical professionals including mentoring, evaluation, handling talent specific issues, training requirements and career counseling
Passion and commitment for the organization/team/role
How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte's culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.
Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.
About Deloitte
As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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