Service Management Consulting Manager

Organization: Accenture Operations
Location: Negotiable
Travel 100% (Monday ? Friday)
Manager Level
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
Service Management
Whether our clients are embarking on an IT Transformation program; want to leverage the power of Service Management across IT or the wider enterprise; or would like to explore adopting "as a Service" benefits, our Service Management practice is positioned to help. We are guiding the way organizations work, by placing a service-oriented lens on the activities, tasks, and processes that make up the typical day to day service delivery environment. At Accenture, Service Management is redefining the processes, technology and governance to enable leaner, more efficient and more responsive service delivery models.
Responsibilities may include:
This position will vary in the scope of project responsibilities; however generally this position will focus on designing and delivering technical solutions such as IT Discovery solutions, Configuration Management solutions, IT Asset Management solutions, IT Monitoring solutions, IT Service Desk solutions, Enterprise Service Portals and Business Process monitoring solutions.
Designing and implementing ITIL based processes and operational tools at the enterprise level
Implementing systems management solutions to deliver client value at the enterprise level
Managing large projects and detailed technical planning
Generating detailed documentation
Candidate should demonstrate experience in the following areas:
Candidates will demonstrate experience with industry leading, ITIL based processes that support effective Service Management, management of public, private and hybrid cloud and the "as a service" ecosystem.
Candidates will demonstrate technical skills in enabling tools for Service Management technologies with a technical focus on availability of business applications, operating systems, and server/storage hardware.
Candidates will demonstrate business effectiveness skills such as establishing roadmaps for deploying tools that optimize IT services.
Candidates will demonstrate skills in IT operations with a technical focus on the tools and technical solutions which enable IT Operations.
Candidates will demonstrate technical acumen to design relevant and efficient solutions to meet client goals and align with industry best practices.
Candidate will have a solid understanding of ITIL V3.

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