Sr. Client Executive, Mid-Market

Overview:
The Senior Mid Market Client Executive is responsible for executing on current customer agreements while looking for opportunities to grow and upsell additional Snagajob products and services to some of the country's most recognizable brands. The Client Executive's primary goal is to renew and protect the financial investments of current Snagajob clients. This position is vital to the overall company mission and offers a highly rewarding opportunity for a candidate with proven B2B customer relationship management or account management support, and whose ability to delight a client helps grow their financial investment with us.
What We'll Expect:
Customer Engagement:
Ensure key users and decision makers of the organization know how to use and maximize their investment with us.
Holistically own customer relationship by establishing and maintaining excellent relationships with an assigned portfolio.
Identify, contact and build relationships with current clients at existing customer locations.
Identify, contact and build relationships with customers and contacts with an eye toward growing the relationship.
Manage and prioritize inbound and outbound calls with customers to ensure we support their business.
Lead appropriate, proactive and consultative timeline milestones including mid-contract reviews and annual renewal efforts to ensure SAJ and customer goals are accomplished.
Thoroughly understand the products and services sold to each account and assign resources to resolve any gaps, misunderstandings or underperformance.
Increase customer spend through a combination of increased investment in new products and services or new ways to use our tools and resources. Negotiate renewals and growth opportunities across the service year.
Advocate for and engage with new customers to pass off relevant information and ensure a strong onboarding experience.
Demonstrate poise, maturity and judgment in customer facing and internal interactions.
Demonstrate customer obsession. In every interaction.
Sales Process Management:
Meet or exceed quarterly and annual renewal targets.
Meet or exceed monthly and quarterly new bookings (i.e., growth) targets.
Work closely with other internal departments (implementation, customer support, finance, engineering) to ensure seamless customer experience.
Research and analyze customer use of our products and services to identify growth opportunities and track performance.
Manage incoming sales orders for processing and implementation with CRM.
Create and deliver monthly, quarterly and/or annual performance reports to customers.
Closely follow the business objectives of the organization to ensure we are timely and relevant to meet their needs as their organizational climate changes.
Maintain CRM in timely, complete and accurate manner to account for all client interactions.
Create tools, resources and presentation materials to facilitate the internal sale of our work to stakeholders.
Provide the "voice of the market" to our product design staff to ensure our new products meet the needs of current customers.
Work closely with Sales Executives to understand opportunities for the growth and expansion of our products and services with the customers they have brought on.
Flawlessly execute follow up processes and innovative techniques for engaging customers outside of live interactions.
Share knowledge and experiences with fellow team members and contribute to our overall success.
Embrace change and a fast-paced growth culture.
What You'll Bring:
Bachelor's degree from an accredited college/university and 3+ years of strong account management performance
Proficiency with one or more Customer Relationship Management Systems (SalesForce or NetSuite preferred)
Experience engaging multiple internal stakeholders to drive both internal (SAJ) decision making and external decision making.
Proven track record of project management
Outstanding relationship building experience and communication skills
Well organized and attentive to detail
Innovative problem solver with ability to actively listen to and resolve customer issues
Exceptionally strong organization and time management skills
A positive can-do attitude and self starter
Highly professional demeanor with engaging personality
Customer obsessed
What You Can Expect From Snagajob:
Snagajob offers a highly competitive compensation and benefits package including medical, dental, vision, and life insurance, 401k plan, health and fitness incentives, 18 days of PTO to start and 2 days of paid community service time, eligibility for performance-based bonuses, and casual fun work environment with an award winning culture. Snagajob is an equal opportunity employer.
About Snagajob
With more than 70 million registered hourly workers and 300,000 employer locations, Snagajob is America's #1 hourly marketplace. We focus on creating instant and quality connections so workers can get jobs and employers can hire workers?in minutes. Since 2000, our mission has been to put people in right fit-positions so they can maximize their potential and live more fulfilling lives. We do this through the Snagajob marketplace and PeopleMatter, our end-to-end platform of talent and workforce management solutions. Our mobile and on-demand sourcing, hiring, training, scheduling, and performance management tools drive results for single-location operators to Fortune 500 businesses with thousands of locations, across the restaurant, retail, hospitality and healthcare industries.
With offices in Washington, DC; Richmond, VA; Charleston, SC; Atlanta, GA; and Oakland, CA, Snagajob has been named to Fortune Magazine's Great Place to Work? list for eight years running and Washingtonian Magazine's 50 Great Places to Work list for 2015.
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