Cloud First Salesforce Field Service Business Analyst

Title: Cloud First ? Salesforce Field Service Business Analyst
Location: USA
Job Number: 00426575
Join the Accenture Cloud First team and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
Accenture is a leader in helping organizations move to the cloud to take advantage of a new era of service delivery and flexibility, where applications, infrastructure and business processes are brought together and delivered As-a-Service. Accenture?s Cloud First agenda offers comprehensive, industry-focused cloud services including strategy, implementation, migration and managed services, and assets including the Accenture Cloud Platform, that can drive broader transformational programs for clients. Accenture has worked on more than 13,000 cloud computing projects for clients, including three-quarters of the Fortune Global 100, and has more than 17,000 professionals trained in cloud computing.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Job Description
The Accenture Cloud First group is looking for a Business Analyst who will focus on implementing Salesforce.com based Field Service products with enterprise clients. The ideal candidate will work closely with our clients, the vendor team, and our internal delivery teams to understand their business objectives and requirements and transform them into effective solutions.
The Field Service Business Analyst will be responsible for:
Meet with clients to analyze their individual needs, provide estimates on work and determine the project scope.
Identify clients? work practices and understand the nature of their businesses to properly define needs and customize solutions using the Force.com platform.
Investigate, document and analyze key client organizational processes.
Work collaboratively with the project management team to determine required resources and create realistic timelines.
Coordinate and execute client training.
Perform and organize ongoing support for customers such as report building, data quality, etc.
Contribute to the development of a strategic vision for product development and enhancement.
Become proficient in Field Service suite of products. Qualifications: Basic Qualifications
Minimum 1 year of technical Business Analysis experience.
Minimum 3 years? experience in Field Service software or business practices.
Ability and willingness to travel 50-75%.
Preferred Qualifications
Cloud based Field Service solutions specific experience highly desired.
Experience in Salesforce.com implementations.
Prior experience as a team member of successful software project implementations related to Service Cloud, Service Power or ServiceMax.
Experience in a consulting organization.
Must possess strong communication and interpersonal skills.
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization.
We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Job: Business & Technology Integration 6353e20e0a9a497382e4156b33554c98

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