Retail Customer Service Associate

Job Number 1913076BR
Job Title Retail Customer Service Associate
Employment Type Regular Full-Time
Job Category Retail
Shift Evening
Region 045 : Mid-Atlantic
Address Line 1 2300 Clarendon Blvd
City Arlington
State Virginia
Zip Code 22201
Location Details Fedex Office at Courthouse
Career Preview To learn more about working at our FedEx Office Centers, follow the link below for an inside look at a career with us.
FedEx Office Career Preview at http://careerpreview.fedex.com
Position Summary
The Retail Customer Service Associate consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Centerâ s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Center, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Retail Customer Service Associate will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
General Duties and Responsibilities
_(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)_
People
+ Follows instructions of supervisors and assists other team members in performing center functions
+ Assists in the training of center team members
Service
+ Demonstrates consultative behaviors in a retail environment to understand each customerâ s individualized need
+ Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
+ Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
+ Ensures all customer problems are resolved quickly and to the satisfaction of the customer
+ Takes complex customer orders using order systems and provides accurate pricing information
+ Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
+ Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
+ Maintains a safe, clean and orderly retail Center
Profit
+ Ensures confidentiality of customer data and careful handling of documents, media, and packages
+ Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
+ Cleans, repairs, and stocks all retail center printing and shipping equipment and supplies to provide optimal performance and availability
+ Stays current on retail Center merchandising materials and ensures proper display of all retail area product and signage
+ Takes preemptive action to prevent errors and waste
+ Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
+ Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
Self Management
+ Performs multiple tasks at the same time
+ Looks for opportunities to improve knowledge and skills within the retail Center
+ Able to operate with minimal supervision
+ Adheres to all FedEx Office team member and retail center standards, as outlined in the team member handbook
+ All other duties as needed or required
Minimum Qualifications and Requirements
+ High school diploma or equivalent education
+ 6+ months of specialized experience
+ Excellent verbal and written communication skills
+ For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
+ For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Essential Functions ESSENTIAL FUNCTIONS:
+ Ability to stand during entire shift, excluding meal and rest periods
+ Ability to move and lift 55 pounds
+ Ability, on a consistent basis, to bend/twist at the waist and knees
+ Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
+ Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
+ Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
+ Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
+ Ability, on a consistent basis, to work with minimal supervision
+ Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Quality Driven Management (QDM) (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
+ Suggests areas for improvement in internal processes along with possible solutions
+ Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
+ Applies Quality concepts presented at training during daily activities
+ Supports FedEx Office Quality initiatives
EEO Statement FedEx Office is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed service, veteran status, national origin, genetic information, or any other characteristic protected under local state or federal law.
We are committed to providing a safe and healthy environment for our Team Members and customers. All candidates offered employment are required to meet the FedEx Office employment qualifications applicable at the time of hiring, including a post offer drug screen which must be completed within 2 business days of any conditional offer of employment.
If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com.


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