Customer Service Representative - cleaered

ASRC Federal Research and Technology Solutions? focus is on technical and complex, mission-oriented services with contracts supporting federal government agencies. Our team of scientists and professional management personnel allows us to bring real-world experience to meet the growing demand for solutions to some of the most complex problems in aviation, IT management, aviation, and Earth and space sciences. We are seeking Customer Service Representative to support a call center on a government contract in Arlington, VA.
Must have an active government issued clearance to meet contract requirements.
Responsibilities:
Responsible for answering telephone inquiries, processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
Prepare for incoming calls; speak clearly and properly; listen when taking incoming calls; be sensitive to the needs and moods of callers; deal with irate callers; screen calls properly; give accurate information; transfer calls appropriately; take complete and accurate messages; conclude a call courteously; handle multiple calls expertly.
Performs daily office tasks such as filing, recording, maintaining records, copying, posting, and other similar duties, using a computer terminal, typewriter, and other word processors to accomplish assignments.
Requirements:
MS Office Suite (Word, Excel, PowerPoint, Outlook)
Strong communication skills ? oral and written
Ability to interact with all levels of professionals
Good problem solving skills
Able to multi-task and meet strict deadlines
Active Secret clearance
Education/Experience:
2 plus years of call center/customer service or administrative experience in a high pressure environment.
HS Diploma/GED required; BS degree in related field desired

/
/ ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law / . /
Job: Service Contract Act
Title: Customer Service Representative - cleaered
Location: VA, Arlington, VA, United States
Requisition ID: 16002066 248e331e637f422bb782d4fc0bc18c21

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