Premier Field Engineer (SVVCM/ Win 10)

Overview:
Microsoft Services is proud to have the opportunity to serve our government and offer an opportunity for you to do the same. The security and preservation of our nation's interest are critical to the safety and prosperity of the United States.
The Microsoft Services team has provided and continues to provide a vital role in supporting the successful and accelerated achievement of our customer's objectives through Microsoft products.
This position requires U.S. Citizenship with a security clearance.  
Job Description:
Our team is seeking a PFE specializing in Platform technologies with deep understanding and ability to deliver timely and creative incident resolution focused on root cause analysis, prevention, and subsequent knowledge transfer.
In this customer facing role, you will partner with the Account Delivery Executives (ADE), Technical Account Manager (TAM) and other engineers to engage technology decision makers striving to understand their objectives and creatively overcome their greatest challenges.  
As someone who is inventive, confident when challenged and has demonstrated skill in both crisis management and expectation management, your contributions will empower our customers to achieve the most from their investment in Microsoft technology and our team.  
Responsibilities:
  We look to you to, utilize knowledge of the customer environment to resolve issues in a timely manner.
  Handle blocking issues and cases, ensuring the most effective resolution of all issues.
  Develop and implement support strategies resulting in fewer incidents, increased availability, or accelerated deployments     Effectively lead critical situations including documented action plans and daily status updates for the customer and Microsoft management.    
  Develop a working relationship with Microsoft Consulting Services (MCS) and other PFE team members ensuring enhanced cooperation and mutual support.
  Initiate and participate in triage and post-incident meetings sharing knowledge with other engineers and efficiently resolving customer problems.
  Assist in the delivery of supportability reviews to your customers.
Qualifications:
  You should have a technical degree or equivalent work experience and 4-6 years' experience in an Enterprise technical support environment with demonstrated knowledge in:      
  Windows 7, Windows 8, and Windows 10 operating systems    
  Windows Server 2012 R2 and earlier.  
  Microsoft Windows Server Hyper-V    
  Microsoft System Center Virtual Machine Manager (SCVMM)    
  Active Directory, Active Directory Federated Services    
  Infrastructure Services.  
  Identity Management  
  Microsoft Security concepts  
  DNS, DHCP, TCP/IP, routing, and network security
  You will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues.
  Strong organization, time management, project management and negotiation skills desired.    
Security Requirements:  
  U.S. Citizenship.  
  Active U.S. Government Top Secret (TS)  
The position will require you to travel to customer's site(s) and you should be able to start within 30 days of offer acceptance.  
Microsoft is an equal opportunity employer. You will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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