IT Support Technician

Travel:
Negligible
Designated a 2016 Military Friendly Employer
NCI: As the IT Support Technician (Desktop Support Technician I ), you will provide general support for the client's desktop/laptop needs. This includes National Guard standard software installs, Guard-specific software, printer setup, network setup, and basic diagnosing of desktop/laptop software problems; interaction with the customer by phone, remote control of desktop, and desk side visits. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
Highlights of Responsibilities:
Image workstations and laptops with the National Guard standard desktop image.
Assist in user moves and getting new users set up; perform S/W installs, printer installs, and life cycle equipment replacement, including data moves.
Troubleshoot software/hardware problems and provide network connectivity to all end users.
Provide personal computer support, problem analysis, and hardware/software installation and configuration.
Provide phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard Windows desktop applications, and network connectivity.
Configuration of systems, communications devices, and peripheral equipment.
Correct and restore users PC workstations to operational status.
Conduct desk-side training for site personnel in proper use of hardware and software.
Evaluate, prioritize, and solve Remedy tickets and escalate all tickets to the appropriate Tier Support, and follow-up to ensure resolution of issues on behalf of end-user until they are resolved to the satisfaction of the user or customer and finally closed.
Resolve IssueTrak Tickets in a timely manner to meet SLA's.
Participate in workshops, seminars, or other events as required.
Other duties as assigned by the Government, contract or supervisors in coordination with the SLA's.
Requirements:
2 years of experience or equivalent with similar role and complexity.
A+ certification as a minimum.
Hardware and Software troubleshooting for Computers and Printers.
Excellent customer service skills (working with Military personnel).
Excellent Organizational Skills and multi-tasking.
Ability to work in a fast paced environment.
Ability to communicate with others in an efficient and professional manner.
Ability to obtain Government security clearance (Secret).
Ability to communicate effectively (written/oral) in understood English.
Preferred Education and Experience:
Active Directory.
Microsoft SCCM.
Hardware configuration/repair of various makes/models of computers and printers.
It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.
The information above has been designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

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