Tier 2 Help Desk Associate

RequirementsPositions Requirements & Preferences
? Prior experience in a similar role/position
? Proficiency with Windows 7, 8, 8.1+
? Experience with Windows Server 2008+ is a plus
? Proficiency with Microsoft Office 2010+
? Experience using a Help Desk ticketing system
? Ability to understand user needs and articulate a solution
? Ability to effectively communicate (written & verbal) with non-technical users
? Exposure to basic networking concepts (TCPIP & Windows)
? Experience with Active Directory (or similar) environments
? Experience with iOS & Android mobile platforms
? Practical experience with software and infrastructure
? Desktop software support experience like how to mount a file share, create a local account
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General Office Demands:
Must accurately record your daily timesheet per AFSC's Timekeeping Policy
Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays
Ability to communicate and interact with others, both in person and/or by telephone to conduct business
Working under time pressure
Working rapidly for long periods to meet deadlines
Must be able to travel as needed and adhere to AFSC travel policies and procedures.
Must be able to enter private homes that may or may not provide easy access for those with physical disabilities or those recovering from physical rehabilitation or post-recovery mobility.
Position requires ability to transport self from office locations to private homes, other offices and facilities where training and other program activities occur.
Physical requirements can typically be characterized as active: Lifting, bending, sitting on the floor, climbing may be required in the position. Requires lifting or moving various pieces of equipment, maximum 40 lbs. Position may require work on hands and knees to conduct program activities.
Major Job activities and mental requirements:
Multiple concurrent tasks
Ability to perform under stress
Reading and comprehension
Problem solving
Customer contact
Our Equal Employment Opportunity Policy:
Armed Forces Services Corporation (AFSC) is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

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