Genesys Engineering Lead

Genesys Engineering Lead
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In Arlington, VA
Job DescriptionPosition Title: Genesys Engineering Lead
Location: Arlington, VA
Status: US Citizen
Clearance: None
Job Description:
Researches, designs, develops and/or modifies enterprise-wide systems and/or applications software.
Position Duties:
1. Designs, develops, codes, tests, and debugs complex new software products, or makes significant enhancements to existing software.
2. Researches and integrates design strategies, product specifications, development schedules, and user expectations into product capabilities.
3. Resolves complex hardware/software compatibility and interface design considerations.
4. Conducts investigations and tests of considerable complexity.
5. Researches emerging technologies to determine impact on application execution.
6. Provides input to staff involved in writing and updating technical documentation such as user manuals, system documentation, and training materials.
7. Troubleshoots complex problems and provides customer support for software operating systems and application issues.
8. Advises hardware engineers on machine characteristics that affect software systems, such as storage capacity, processing speed, and input/output requirements.
9. Prepares reports on analyses, findings, and project progress.
10. Provides guidance and work leadership to less-experienced software engineers.
11. May serve as a technical team or task leader.
12. Maintains current knowledge of relevant technology as assigned.
13. Participates in special projects as required.
14. Design the high and detailed levels of Genesys Contact Center and adjuct technologies
15. Lead the engineers and developers to design and implement Genesys 8.x, voice, video, and data
16. Strong Hands-on experience with Genesys 8.x incl. CIM, GVP, SIP, Ccpulse, Configuration Manager
17. Experience with Omnichannel incl. email, chat, WebRTC
18. Experince with WFM, GIR, Sonus SBC
Genesys Certified Professional Required
Education:
Bachelors Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
Qualifications:
8-10 years of related software development experience. 3a68a6a2827248a4af758d08cb1fb7a4

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