Genesys Inbound Engineer

Genesys Inbound Engineer
In Arlington, VA
Job DescriptionPosition Title: Genesys Inbound Engineer
Location: Arlington, VA
Status: US Citizen
Clearance: None
Job Description:
Researches, designs, develops and/or modifies enterprise-wide systems and/or applications software.
1. Designs and codes software components, units, and modules that meet product specifications and development schedules.
2. Performs systems modeling, simulation, and analysis.
3. Tests and debugs assigned components and units.
4. Participates in large system and subsystem planning.
5. Collaborates with hardware engineers on machine characteristics that affect software systems and works with them to resolve incompatibilities.
6. Writes and updates technical documentation such as user manuals, system documentation, and training materials.
7. Troubleshoots problems and provides customer support for software operating systems and application issues.
8. Advises hardware engineers on machine characteristics that affect software systems, such as storage capacity, processing speed, and input/output requirements.
9. Maintains current knowledge of relevant technology as assigned.
10. Participates in special projects as required.
11.Hands on experience with Genesys Inbound, including routing strategies and IVRU Design
12. Genesys Certified Professional Required
13. GCP8-CIV, GCP8-CVP, or GCP8-DCR Preferred
Bachelors Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
5-8 years of related software development experience. a0243fe37a75487e9f8ed8b259d0b59f

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