Genesys Solutions Architect

Genesys Solutions Architect
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In Arlington, VA
Job DescriptionPosition Title: Genesys Engineering Lead
Location: Arlington, VA
Status: US Citizen
Clearance: None
Job Description:
Designs and defines system architecture for new or existing computer systems.
Position Detail:
1. Performs expert-level systems development and design work that may include logic design, I/O design, firmware development, model formulation, manufacturing and development cost projections, computer architecture analysis and design, and analog or digital systems engineering.
2. Performs systems modeling, simulation, and analysis.
3. Acts as a subject-matter expert to multiple tasks and/or programs.
4. Reviews completion and implementation of system additions and/or enhancements and makes recommendations to management and/or clients.
5. Plans and directs upgrades of operating systems and designs systems enhancements. 6. Identifies, analyzes, and resolves system problems.
7. Determines system specifications, input/output processes, and working parameters for hardware/software compatibility.
8. Serves as a technical team or task lead.
9. Provides guidance and work leadership to less-experienced systems engineers and may have supervisory responsibility.
10. Serves as liaison with clients, participating in meetings to ensure client needs are met.
11. May provide expertise to multiple projects and tasks.
12. Maintains current knowledge of relevant technology as assigned.
13. Participates in special projects as required.
14. Understand business cases and define the solution framework
15. Design the overall solution architecture and integration with business tools (e.g. CRM, Workflow, ERP)
16. Act as technical liaison bridging business requirements with solution details for business stakeholders
17. Overall knowledge of Genesys 8.x solution incl. CIM, GVP, SIP, Infomart, Ccpulse, WFM, GIR, T-server, Gplus adapter
Experience and knowledge on Quality Management, WFM, Nuance Text-to-Speech, ASR
Education:
1. Bachelors Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
2. Masters degree preferred.
Qualifications:
15-20 years of related systems engineering experience. bcabf718685e47f3827d244850793783

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