Patient Flow Assistant

Purpose and Scope:
The Patient Flow Coordinator (PFC) provides administrative support to the Patient Placement department through a number of ways, including: answering phone/email/pages, proposing beds to nursing using online bedboard technology, monitoring delays in patient throughput/movements, compiling nurse staffing changes, assist in compiling nursing reports for AVPs and assisting Administrative Supervisors with non-clinical house maintenance activities. The PFC should be able to act independently for routine matters while escalating to the Administrative Supervisor, Patient Placement Manager or Nursing AVP as necessary based on clinical complexities.
I. Position Requirements:
A. Education: High school diploma, college experience preferred. Background in a medical setting preferred and ability to learn/use medical terminology required. The ability to communicate effectively by means of the spoken, written and typed word is essential.
B. Experience: At least two years of office experience including familiarity with computers and computer-based word processing (Word Perfect for Windows and/or Word for Windows), scheduling, calculating, faxing, copying, dictation, etc. Good public relations skills, phone manner and ability to work on his or her own essential. Candidate should have a fairly strong background in medical terminology and have the confidence and ability to speak in front of small groups if necessary.

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