Technical Support Technician 1 / Installation Technician

Job Requisition Number: 117572
Category: Information Systems - Help Desk
Primary Location: Arlington, VA, US
Security Clearance: Secret
Clearance Status: Must be Obtainable
Schedule: Full Time
Type of Travel: None
Percent of Travel Required: None
Description:
Duties and Responsibilities:
Achieves expected productivity levels associated with assigned workload and level of experience.
Demonstrates excellent technical and customer relation skills.
Performs a full range of servicing and repair service procedures including diagnostics, installation, updating of supported IT equipment.
Performs basic connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.
Performs troubleshooting and repairs or replaces equipment components as necessary.
Completes technical training on new equipment as assigned.
Completes mobile device installations on iOS, Android, and Blackberry based hardware.
Supports enterprise software deployments client follow-up support.
Supports office IT hardware moves
Inventorying of IT hardware and software
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Exhibits professional appearance and demeanor at all times
Is a positive and contributing team member
Provides other duties as assigned by the project/program manager
Office Hours: Monday through Friday 6AM to 6PM
Required Qualifications:
Active Secret Clearance (preferred) or ability to obtain a Secret Clearance
8570 IAT1 compliance or ability to become complaint within 4 months of date of hire. 8570 IAT1 compliance is usually met by Comptia A+ or Security + certification
High School Diploma or GED
Must be able to lift 25 pounds
A good understanding of the Windows desktop environment to include the installation of software, drivers, and peripheral devices.
Excellent customer service skills.
Desired Qualifications:
Entry level with some technical training
Company Description:
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide.
CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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