Enterprise Service Desk Specialist Sr - NGEN - 885-13

Enterprise Service Desk Specialist Sr - NGEN - 885-13
+ Arlington, VA
+ Contract
Company Description
World IT Solutions, LLC is a full-service consulting firm that specializes in information technology and telecommunications. We provide professional IT and design consulting services as well as engineers and operations specialists to meet military, government, and corporate demands worldwide.
Why join the World IT Solutions Family? At WITS, we believe our people to be our best asset. This is distinctly reflective in our culture, work environment, and most importantly how we treat our employees.
+ Medical, Dental, and Vision Packages
+ Company-Paid Life/Accident Insurance
+ 401(K) Match with Free Planning and Guidance from a Financial Advisor
+ Free Online Training
+ Certification Reimbursement to Help You Pursue your Educational Career Goals
+ Paid Time Off
+ Referral and Performance Bonuses
+ Business Casual Work Environment
+ And Much More!
Job Description
Pay Rate: $21/hr
We are looking to hire an Enterprise Service Desk Specialist Sr immediately. This is a great opportunity to join a rapidly expanding and successful team. We are looking for someone with a hands-on technical background who has effective communication skills. It?s your chance to work with the best in the industry in a solutions focused environment.
+ The successful candidate will: Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.
+ High School Diploma or GED (General Equivalency Diploma)
+ Minimum of 3 years of customer service experience in an IT environment, to include 2 years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc. and 1 year of experience in Remote Desk Takeover tools and usage.
+ CompTIA Security+CE Certification required
+ Attention to detail and commitment to high quality/error free deliverables
+ Active DOD Secret Clearance
+ Must be able to pass background investigation and drug screen
Additional Information
Learn more at:
Expand your horizons! APPLY TODAY!
All of your information will be kept confidential according to EEO Guidelines. 3eeab5fd4c6d4504b177101de40acc23

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