Director of Human Resources

The Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker's compensation unemployment; training program direction, implementation and administration; and employee relations coaching, counseling and discipline.
Job requirements
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Job Responsibilities
Direct and supervise Human Resources staff.
Prepare and maintain Human Resources budget.
Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance.
Participate in EEO, Unemployment, Wage & Hour, Worker's Compensation, OSHA, ADA, Immigration and Naturalization Service hearings.Implement policies and programs to guarantee compliance.
Communicate new policies, information, and directives to all employees.
Instruct staff in interpretation of HR policies and procedures.
Ensure staffs compliance with HR policies and procedures.
Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel.
Recruit, interview and recommend all exempt personnel.
Maintain employee benefits programs.
Set up, approve, and maintain all wage and salary programs, including performance evaluations.
Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc.
Maintain open door policy.
Monitor and analyze turnover statistics.
Conduct training classes.
Update and submit required reports in a timely manner.
Participate in and monitor safety committee in compliance with Loss Prevention SOP's.
Ensure compliance with all HR related Loss Prevention SOP's.
Establish and maintain safety incentive program.
Become a certified trainer in all current HR training modules.
Participate in and monitor effectiveness of Highgate Hotel Enrichment committee.
Maintain Heroes of Hospitality (Employee of Month/Year) program.
Practice positive employee relations, including coaching, counseling & discipline.
Develop and maintain "no cost" benefit programs.
Monitor Service Standards by Position training program.
Participate in and monitor orientation programs.
Develop managers for future advancement.
Ensure managers are using coaching, counseling and discipline to address issues/concerns.
Ensure Associate Opinion Survey is completed by all employees.
Condense and expedite paperwork, develop internal communications, improve record keeping.
Develop and maintain suggestion box program.
Plan and edit employee newsletter.
Manage all personnel files.
Manage resume and application files.
Develop and monitor recruitment resources.
Job Qualifications
At least 5 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.
Previous supervisory responsibility required.
College course work in related field helpful
Familiarity with and knowledge of employment laws required.
Complete health care package, including medical, dental, vision, life, AD&D available after 60 days, 401(k), bonus program and much more.

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