SuccessFactors LMS Administrator & System Support Analyst

GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies' solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers.
Job Summary
System Support Analyst within GP Strategies works with external clients and internal teams to provide quality solutions by performing the following the duties summarized below. The System Support Analyst for this specific position will need to work at the client site in Arlington, VA and must be eligible to obtain Office of Personnel Management (OPM) clearance.
LMS Administrator & System Support Analyst should be able to:
Act as primary point of contact for LMS administrative support tasks such as:
Set-up user and administrator accounts and maintain appropriate access
Troubleshoot all system admin issues and tasks
Add or edit entities in the system (users, items, schedule offerings, content objects, objective, domains, etc.)
Create, test, and troubleshoot online content
Set-up and work with assignment profiles, large scale course deployments, curricula, and retraining periods
Troubleshoot and resolve access issues
Generate system reports and run custom reports
Perform duties of a Subject Matter Expert on the LMS platform for day to day operations.
Train other administrators on key system functionality, administrative tasks and processes.
Work with the client to standardize, streamline and coordinate business and system processes. Understand, document, and clearly communicate these business processes to both client stakeholders and internal teams.
Support system implementations or upgrades by participating in UAT to test and analyze system functionality and document results.
Work independently with users to define tasks and drive those to completion.
Interpret client business needs and translate those into practical system application and operational requirements, utilizing strong analytical and product management skills.
Participate in client meetings related to support, modifications, configurations and customizations.
Evaluate requests and determine the level of support and documentation required. Engage and work with other team members to resolve issues.
Work with the Project Manager to plan and estimate requests.
Serve as liaison between client and technical resources as required; escalate issues through the proper channels and work with escalation point person to achieve issue resolution.
Troubleshoot content integration issues to conduct root cause analysis and recommend or provide a resolution when possible.
Maintain ongoing system documentation.
Essential Job Functions:
Set up curricula and assignment profiles for custom and mandatory training
Develop and execute custom, ad-hoc and standard notifications
Schedule and run standard and custom reports on a regular and ad-hoc basis
Assist in the design and development of custom reports.
Set up items and attach content objects, test for launch, bookmarking and completion.
Test new content developed by in-house content developers. Work with content developers to troubleshoot issues.
Respond to numerous tickets per day (25+) following a standard process including documenting the tickets in a ticketing system.
Demonstrate and explain various functions within the LMS providing options and solutions around client needs.
Assist with the development of Standard Operating Procedures for various functions.
Interact and communicate with all levels of the organization to troubleshoot LMS issues and provide quick solutions.
Work with the Project Manager to identify client challenges and work together to solve them.
Be comfortable handling a high volume of requests due within a short time-frame.
Qualifications:
Knowledge of all key functionality within SuccessFactors Learning Management System
2 or more years of experience supporting a Learning Management System
Knowledge of technical data processing procedures, policies, and best practices
Excellent verbal and written communication skills
Strong analytical skills
GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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