Quality Assurance & Performance Manager (SLA)

Basic Qualifications
? Candidate subject to Public Trust suitability screening;
? Microsoft Excel (Expert)
? ITIL Foundation
? Considered an expert, authority in discipline.
Job Description
This Quality Assurance & SLA Manager position is contingent upon contract award. Candidate subject to Public Trust suitability screening.
This position is for a seat management contract that will provide our Federal Government customer with all aspects of end user and mobility and PC platform support. The contract is expected to be awarded in early 2017.
The role of the QA/SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to specifications.
The Service Level Manager works within the service management team. The role encompasses all elements of service level management and is responsible for ensuring that all products/services have agreed service levels and performance reporting.
The role of the QA/SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to specifications.

Leidos is a global leader in the integration and application of information, technology and systems working to solve the world's toughest challenges in the civil, health, defense, intelligence and homeland security markets. The company's 33,000 diverse employees support vital missions for government and commercial customers in 30 countries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer.
Job Location(s): Arlington Virginia e1205feacc9943f1b169ff9f67004621

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