Client Success Analyst Opower

Client Success Analyst - Opower
Preferred Qualifications
LOCATION: ARLINGTON, VA
As
an Analyst in Client Success at Oracle, you will be a critical member
of the team that is responsible for delivering and operating our Opower
Home Energy Reporting platform-enabled programs. You will work closely
with a team of Client Success Managers, supporting their efforts to
deliver the product suite and manage client programs. Client Success
Managers are responsible for product and program deployments and ensure
they are delivered on-time and according to client specifications; as a
Client Success Analyst, you will support and work with this team as well
as with cross-functional teams of engineers, platform operators, and
consumer marketing experts to help implement and configure, monitor, and
operate client programs. You will also take on full ownership for the
operational success of a small number of client programs. Specifically,
you will implement high-quality client programs; capture client
requirements; ensure monitoring and continuous quality of on-going
programs; and become an expert on the suite of product and program
configuration, monitoring and operational tools.
This
is an ideal job for someone who has a passion for delivering
high-quality client programs, understands the importance of
documentation, is both an effective multi-tasker and a creative thinker,
and possesses an extraordinary attention to detail. The ideal candidate
will be excited by the opportunity to be part of a rapidly growing
company and contribute to our success by helping to deliver a
world-class product suite and ongoing programs to our clients.
Responsibilities
+ Configure bug free client programs: Deliver high-quality client program configurations and implementation.
+ Manage and maintain client requirements: Minimize cross-functional rework by capturing client requirement accurately.
+ Ownclient program quality: Ensure monitoring and continuous quality ofon-going programs. Minimize the impact of new/changing requirements ornew platform features on program results.
+ Operate client programs: Optimize program configurations to meet client goals, metrics, and contractual commitments.
+ Technically minded: Can decompose technical issues and communicate possible solutions.
+ Bea master of the product suite: Become an expert on the suite of productand program configuration, monitoring and operational tools.
+ Prioritize effectively: Acquire deep knowledge about what is important to deliver and operate a high quality client program.
+ Be self-reliant: Adjust to competing priorities and allocate own time as necessary to get the job done.
+ Interfacewith cross-functional teams: Seamlessly interface with cross-functionalteams across Client Services & Operations, Product, and Engineeringteams
About You
+ Bachelor?s Degree from an accredited college or university required. Academically successful candidates preferred
+ 1 year of professional experience in a business or technology analyst role
+ Experience with requirement gathering and documentation
+ Have a good understanding of software implementation best practices and methodologies.
+ Have worked in a cross functional work environment
+ Eager to work in a fast paced environment and effectively juggle multiple tasks
Detailed Description and Job Requirements
Junior consulting position for those who are continuing to develop their expertise. Receives general instruction on routine work and detailed instruction on new projects or assignments.
As a member of a project team, follows standard practices and procedures to analyze situations/data and provide quality work products to deliver functional and technical solutions on applications and technology installations. Work involves some problem solving with assistance and guidance in understanding and applying relevant Oracle methodologies and practices. Implements Oracle products and technology in various industries to meet customer specifications.
1-3 years of overall experience in relevant functional or technical roles. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Demonstrates competence in a minimum of one product or technology area. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Job: Consulting
Location: US-Virginia
Job Type: Regular Employee Hire
Organization: Oracle 0c4f6e1c07cd471ab39b97ee38fe3cbf

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