Assoc Technician, Help Desk with Polygraph

Job Description
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
2. Assists with the installation, configuration, and upgrade of computer hardware and software.
3. Provides end-user software troubleshooting and support.
4. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
5. Provides troubleshooting and support.
6. Assists in the administration of e-mail systems.
7. Provides phone and help-desk support for local and off-site users.
8. Maintains current knowledge of relevant technology as assigned.
9. Participates in special projects as required.
10. Analyzes customer needs to determine functional and cross-functional requirements.
Education
Requires a High School Diploma or GED.
Qualifications
0-1 years of directly related experience supporting help desk operations or customer service.
This is a phone operator
Excellent customer service
Ability to remotely troubleshoot phone/voicemail issues
Knowledge of customer phone systems preferred, but not required.
7:30-4:00 (M-F)
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. 34375a4c0e704fd0bdf90f932aa64d61

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