Enterprise Service Desk Specialist Mid - 826-12

Enterprise Service Desk Specialist Mid - 826-12
+ Arlington, VA
+ Contract
Company Description
At World IT Solutions, we connect you with outstanding government and corporate positions that are excellent career opportunities. We were founded by former US Navy officers and we are dedicated to providing exceptional IT and Telecommunications services back to the military and to large corporate clients. Along with excellent benefits and competitive pay, we also provide free technical training and certification reimbursement for A+, Network+, Security+, and other applicable certifications.
Why join the World IT Solutions Family? At WITS, we believe our people to be our best asset. This is distinctly reflective in our culture, work environment, and most importantly how we treat our employees.
Design your own benefit plans: Three options of Medical, Dental, and Vision Packages so you can Best Choose What works for You!
Life/Accident Insurance
401(K) Matching with Free Planning and Guidance from a Financial Advisor
Certification Reimbursement to Help You Pursue your Educational Career Goals
Paid Time Off
Referral and Performance Bonuses
Business Casual Work Environment
And Much More!
World IT Solutions, LLC is a full-service consulting firm that specializes in information technology and telecommunications. We provide professional IT and design consulting services as well as engineers and operations specialists to meet military, government, and corporate demands worldwide. We continue to fulfill urgent customer demands by providing cleared personnel across the globe.
Learn more at:
Expand your horizons!
Job Description
Pay Rate: $18.75/hr
The successful candidate will:
+ Under general supervision, conduct operations in support of the Enterprise Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.
+ One (1) year experience in IT required including at least one (1) year of customer service experience in IT.
+ Must have CompTIA Security +CE
+ Active DoD Secret Clearance (US Citizen)
+ High school Diploma or General Equivalency Diploma (GED)
+ Attention to detail and commitment to high quality/error free deliverables
+ Must be able to pass background investigation and drug screen
Additional Information
All your information will be kept confidential according to EEO guidelines. 37d78f47fcda48079b71516fea6e90d7

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